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British Gas Homecare not being honoured

  •  Sun, Jun 07 2009, 3:25 PM

    British Gas Homecare not being honoured

    Hi. I have been paying for BG home care for over 7 years now and last month when i need a repairt to my boiler carried out they told me that as that boiler is nolonger being supported by them they cannot carryout any repairs or replace it. This is a boiler they have inspected each year and we have made them aware of the rust on the side of the unit. It is this rust that has ceroded away at the boiler and it has started to leak a little bit. If we have been reliant on the expertise at BG to tell us if it needed replacing or not and when we requested to replace it they decide they do not support it any more what can i do. I feel like a mug for paying some much money out to these guys for 7 years, never making a claim and when i needed them they let me down. If this problem has been the same for several years do they not have a right to repair considering they have been inspecting it each year. Any advise on this matter would be most appreciated as BG has now cancelled the policy on the basis they cannot support me any more and returned a cheque for £49.00.

    Regards

    Ram Jakhu

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