You obviously haven't been on the other end of the equation. As a pipes employee you aren't aware how difficuolt it is to get hold of Pipex CustomerServices. Last week for instance I was kept waiting on the phone a whole hour when I was cut off without even having spoken to anyone yet. When you do get through, the representitives aren't very nice or helpful to you, and when you ask to be put through to someone higher up you get told that they are all busy. In my previous dial up ISP Onetel, they would IMMEDIATELY put you through to someone higher up with real power to help you there and then,
Anyway, Pipex have been selling a service for months that wasn't in fact available, but did they tell us that when we joined? No. How honest is that? Did they send an email or letter with a user name and password and did they ever at any stage contact people to say that the Anytime service wan't there to be had? No, No , NO. I t was all up to the customer to TRY to contact Customer Services to try to find out why nothing was happening.
Not only that but our online bills were grossly wrong and even after being told they were put right they continued to show the same errors.
So don't start calling us sheep. We've suffered from a truly miserable experience. I've written to the Chairman at his private address and eventually even got to know about Customer Care which took 16 working days to reply. I also emailed ISPA with my complaints. Eventually I sent a registered letter threatening to leave if they didn't supply the service. They then offered to transfer my phone calls to Homecall but the thought of getting even more embroiled in the coils of the Pipex organisation was just too much. My trust in them was nil by this time. So I pulled out, got my MAC and have just been told by Pipex that as a gesture of goodwill they will not charge me the 9 months balance of my contract! Some goodwill! I couldn't be bothered to reply that the contract was not valid anyway and that there was no way they were entitled to any cancellation fees, goodwill or not. It was I that should be charging them for all the wasted time and expense in trying to sort things out.