I continue to read horrendous posts about Pipex. I think it is criminal that they have continued all theses months to sell their Anytime phone package with broadband, when all along they know it is still not available. Surely this is againstl the law? Here is another post I found yesterday. :

I too would love to leave Pipex. I've been with them since the 5th of August. The following is an email I sent them last Monday, no reply as yet.

"Dear Sir/Madam,

Since migrating to Pipex I have had nothing but trouble. My previous connection was rock solid for several years, Pipex haven't managed to maintain a continuous connection for 2 days so far. In no particular order my complaints about the service are as follows:

1) It took nearly 3 weeks before I could connect to Pipex and browse the Internet. Without going into too much detail, the problem lay entirely with Pipex, yet the blame was laid with BT for the first ten days, then with my own machine and then when Pipex finally did acknowledge it was a Pipex problem it took over a week to resolve.
2) In trying to resolve this I have spent many hours in queues, costing me at least £30 in phonecalls
3) When I have managed to get through (3 attempts to call on 3 separate days were met with a recorded message) support has been severely lacking, with no clear escalation procedure, and no continuity between support personnel (being asked to run the same tests time and time again is VERY frustrating)
4) Pipex provides a 24/7 service, it even defines peak periods as being up to midnight. Yet it's customer support is only available during very restrictive hours.
5) Whilst trying to resolve my initial connection problems I was promised several call backs, only one of which was forthcoming. Support emails took a long time for a response and I am STILL waiting for a response to my last email.
6) During peak periods I can expect to be disconnected at least once every two hours. This is quite frankly appalling.
7) One of the main uses for my broadband connection is gaming. I find myself constantly being dumped off servers whilst trying to play. The main culprit is World of Warcraft. It is probably worth noting that being an MMORPG and having three friends also playing from Sheffield at the same time (with no connection issues) it is highly unlikely to be a problem with the game itself (Certainly there were no problems with onetel)
8) In addition to the poor performance in games, I find that anything relying on a continuous connection is constantly having to resync, streaming radio spends a significant amount of its time recaching.
9) Since 8 o'clock last night I have been unable to connect (since being once more unceremoniously dumped from WoW) receiving error 721 on each of my attempts to connect. Tonight after a long day at work (ironically helping people connect to the Internet) I will have to go home and call Pipex. Of course there is absolutely no help on the Pipex website, nor are there any reported outages.
10) I have yet to notice any money taken from my account, yet I am quite impressed to see 3 invoices in my account, I'm not sure about some of the charges there, but I can't be bothered to call because it will end up costing me more time and money. This is the kind of feeling your levels of Customer Service has engendered.
11) And finally, I fully understand that despite being advertised as an 8Mb service it is dependant on several factors the speed you will actually get. Your online speed test predicted 5.5Mb and I usually get 4Mb (as the trained line speed). However, downloads from my own webserver, which I know to be capable of at least 4MB per second (that's bytes not bits) rarely get to 400Kb/s, usually hovering at around 200Kb/s

So it looks like I've spent £100 moving from a perfectly reliable connection at 2Mb to an incredibly poor connection with a negligible speed increase. And having being with Pipex for 40 days I've actually been online for less than 50% of that time.

So what would I like to do now?

What I'd really like is for somebody to take some responsibility for this awful service, and put some effort into responding to my complaint. I would like a response to all of the above issues, and compensation for my time and effort. I would like a prompt and comprehensive response, my three emails from Pipex to date have all started with "Apologies for the delay" with the exception of one which started "Appologies for the delay" (with "Apologies" being Pipex's favourite word you'd think it would actually be spelt right...) Basically I'd like somebody to prove to me that Pipex is a company worth dealing with.

If this cannot be done then I would like a MAC code and a full refund. In all honesty this would be my preferred option right now.

If this cannot be done then I will be pursuing the matter with CISAS.