I've just had this post, among many others, on ASDL guide in reply to my BEWARE PIPEX letter. It just proves that I knew already, that Pipex are still continuing to advertise and sell their Anytime phone package even though it hasn't been available for some months Unbelievable!
If you study the Pipex section on ASDL you will find lots of disgruntled customers, not all of whom have subscribed to Anytime, but who are still disgusted with Pipex Customer Service and the Finance Dept, which seem to be in the habit of billing people for things that were advertised as free, or for oversharging for other things. Talking to Customer Services is like taling to a stone wall. They know they are on the wrong but remain really unhelpful or else promise things - such as correcting an obviouly incorrect bill, but then nothing happens! Here is the reply I mentioned earlier:


tonybridge replied to your post at the site: .
http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=pipex&Number=2678635

I decided today to upgrade my 2Meg service with Pipex to PipexMAX Anytime, calculating that it would save me about £50 a month over my BT contract. I'm happy with 2Meg, but the Pipex site told me that I could expect up to 5Megs, so I thought 'why not?' (Aside: Pipex-owned Bulldog tell me that I would get no more than a 2Meg connnection...)

While waiting (about 30 minutes...) for someone to answer (actually, the Pipex strategy seems to be to get someone to pick the phone up who actually can't help you, they then say, 'I'll put you through' and then you sit and wait ), I read various threads in this forum, including this one, and I was especially interested in this:

'1.They didn't tell me at the time of contract that the phone package wasn't available.'

After eventually getting to speak to a real person, we had almost completed the transaction when I asked if the Anytime free calls were actually available. 'Mumble mumble' came the reply. Me: 'sorry?' Him: 'Well, they'll be available in a couple of weeks, sir' Me: 'That's definite, is it?' Him: 'That's our estimation, Sir' Me: 'But you've been advertising the service for months.' Him:'It's taken a while to get the service up and running, Sir' Me:'Goodbye'

You couldn't make it up...

Incidentally, in the course of our conversation, I asked him why Anytime (free calls anytime) costs £24.99, while Hometime (free calls evening and weekends only) costs £27.99. He was suitably embarrassed :0

I'm not normally a Pipex-knocker, having had nothing but a rock-solid connection for about 8 years, but this is my first dealing with CS, and it doesn't fill me with confidence for the future...