sorry to read about your situation with abbey roy. i cant add much to the above advice. i can tell you though that abbey are on my blacklist of companies i will never deal with again, along with the halifax. 2 of the most inefficient, careless & clueless groups of cowboys i have ever dealt with in over 45 years - i wouldnt trust either with the contents of a piggy bank !

good luck with your savings and i hope you get a satisfactory end soon and can move on and away from unnecessary worry.