I recently attempted to purchase a camcorder from an internet site, I used a shopping comparison service to search for the product, which directed me to www.purelygadgets.co.uk

I entered my debit card details on their web site for the order, the company took the money on Monday (18/06/2007), I have not received the camcorder, neither have a received an order conformation or a receipt/invoice.

I have phoned the company but just get a message stating that their phone system is down.

I emailed their support address and some one from the company called me (Tuesday), they found my order and told me that it had not been entered into their ordering system from the web site, I was assured that he would do this and a conformation would be sent out. Since then I have still received nothing.

As I believe that I may have been "scammed" I contacted my bank (barclays premier account), they told me that there was nothing they/I could do as I paid with a debit card and not a credit card, surely this can't be the case, I may have been a victim of fraud and I would expect the bank to help me out with this.

So, is it the case that if you/me use our debit card on the net and we get scammed then that's just tough luck?