Hi Backfoot

Unfortunately, it doesn't work like that. In order for me, or any other journalist, to get a company to change its policy I need to provide evidence that there is a huge problem and so far I have had only four cases to put to them. If I had hundreds or thousands of complaints, it might be different but as I don't, all I can do is try and get the problems resolved of the people who have contacted me. I have asked Barclays if they would like to respond to this thread and they declined, but I think the fact we managed to get an interview with the managing director is a sign that they do take the views on this forum seriously.

Clare