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Have a look how everyone else rates them..... It doesn't look good for Supanet.
http://kitz.co.uk/isp/ISP_rating.php
http://www.thinkbroadband.com/isp/compare.html?isp_25=1&isp_60=1&commit=Compare
http://www.dslzoneuk.net/isp_details.php?isp=18
http://bbs.adslguide.org.uk/foruminfo.php?Cat=&Board=supanet