Hi have had a motgage with YBS for 5 yrs. FIxed term about to end. When we took the mortgage with them, they offered us a good deal with Life Assurance along with the mortgage. We agreed and signed up for it. That was that - Or so I thought.....

On reviewing our mortgage renewal/transfer with YBS I have found out that we have NO LIFE Assurance and haven't had for the past three years! (Since we moved house and changed our products with YBS). As far as I was aware we had signed up for cover and the cost of that was wrapped up in the Monthly Mortgage payments. Apparently YBS use Norwich Union when setting up these policies and we should be paying NU directly - which we have not been! YBS has a note against the mortgage that we are with NU. But we have never paid anything to them or received anything from them.

 I find this deeply worrying and I am very angry with their incompetance when we set this up. The 'what if' worse case would have left my family without any protection/money in the event of my death - which thankfully hasn't happened!

But still I intend to complain about this to YBS and NU. But would I have a case to claim any financial compensation for this?Any thoughts would be appreciated.

Thanks

ND