Good evening Deafnat80,

You've come to the right place and hopefully will receive more information and better than mine so experts feel free to better this information and help deafnat80 out- meanwhile please keep checking this forum and your post for updates.

I stand to be corrected but there should be a 'cooling off ' period wherby you can cancel. Get back onto them first thing in the morning ,with a trusted friend or have you an advocate/carer, that can help you if you're hearing not too good and explain you want to cancel. Keep a copy of your sent e mail. On signing the papers did you get any paperwork 'terms and conditions' or what they may call 'key facts' explaining the process? More help I hope will be coming through tonight!

Regards,

Paul