Well it appears I am not unique. I have just cancelled my BT Broadband and BT Vision, and I hadn't even got it all set up!!
We cancelled our previous package with Virgin when BT sent out their latest offer and so took up the phone, TV and broadband package. But since then it has been problem after problem after problem.
Firstly the internet phone arrived late, and was completely mangled by Royal mail. We then waited anxiously for the Broadband hub and BT vision box. My wife waiting in, not once, but twice. We rang to complain and got a rebate on our broadband as we had no equipment with which to use it. After complaining again we received the vision box, but no hub. The vision box requiring the hub to work.
When we rang up we were told the hub hadn't been ordered and would be done so by their next day delivery set up. Nothing arrived. We chased again to be told it will be sent out in a few days. Today we chased again to be told it still hadn't been ordered.
Every time you ring up you are passed from pillar to post, each department laying the blame on the other and no one being able to deal with the issue. Their left hand doesn't know what their right hand is doing. My wife spent 25 minutes today trying to sort it, only to get cut off. She then rang back and was passed around for a further 30 minutes before shouting at them and telling them to cancel the lot. Remember this is a new customer who they are trying to entice from a rival!
We will now get a freeview box from the shops and get boradband from 02.