You will find that most ISPs limit data transfer in one way or another with AOL perhaps being the only affordable exception to the rule.
Sky for example, who you have just escaped from, impose a 40 Gig monthly limit. Other ISPs impose FUPs, "manage" their networks and/or utilise port throttling.

I would never use BT. My reason is simple. All their offers have a limit to the amount of data you can download a month. The internet is the only place where you have no restrcitions and to be honest,it is not exciting (the offer).

BT CS were quite correct when they told you that a wireless device would work seamlessly with an Apple because it will!!!
They were referring to a BT supplied wireless router/modem. Why do you expect support for devices that they didn't provide you with?
Most wireless "dongles" are Windows only and this is made very clear if you buy from a reputable dealer! You need an Airport card or it's equivalent.

It's time to make your apologies to BT CS.

No mate I am on BT though but with a laptop. It seems to me that a lot of Mac users get treated like second class citizens when it comes to broadband ISPs and I feared BT might one of the same.

no mate just an adapter,as i have the 2100 voyager router which i cant fault,but i specificaly told the muppet what i was going to get,and he should have known,and if he did not then he should have said so...............muppet lol.

do you use mac your self jason?

Is that the BT Home Hub Blowfeld?

I've heard there may be compatability issues with it for Mac users but wasn't certain.....

Cheers

Jason

yea i asked their tech team if a wireless device would work with my apple mac and they said yeah is all good (plug and play)
so i bought it......
tried it.......
played about with it.......
swore at it.......
messed about some more........
phoned them back and this time they told me it is incompatable.
mmmmmmmm
thanks a f***in lot.......
i now have 3 wireless dongles that dont work with mac.............think ill open a shop

Hi Dozza

Thanks for your comments regarding BT. moneysupermarket.com are very interested in hearing from anyone who have any experiences of setting up or using BT Total Broadband and in particular what kind of service you get.

Please send in your views of what you think of BT Total Broadband and the service on offer.

Cheers

Jason Lloyd

Has anybody experienced BT customer Service, if so I am interested in their experiences.

I have recently changed my broadband provider from telewest to BT and I am still reeling from this decision.

I have experienced a catalogue of errors from BT and as such have contacted their customer support team on numerous occassions only to be given the run around by being passed from call centre operator to call centre operator without any resolution to my problem.

Three months into the contract, I still have not received a user name and password for free evening telephone calls, which is totally unacceptable, and is only one of a series of problems encountered.

I have spoken with operators from all corners of the globe including Asia and Durham, but still the elusive corrective action has not been forthcoming.

With a series of false promises and too many phone calls to count, I am at my wits end.

Am I alone in the abyss that they call BT Customer Services or are there other lost souls out there?

If there is anybody with sound advice to enable me to get satisfaction from the corporate arrogance what is called BT, I would greatly appreciate your help.