I contacted a different provider about advice for my problem and told me to contact bt wholesale! I did that and i was on straight away, this was about 5 in the evening as well!

This was to get tags removed from my line tho, but if anybody needs this number it is:  0800 169 9576, i suppose you could just pretend you have a tag then when you actually get thru to an operator see if they can help you with whatever you need! They must all be on the same system!

*Edit*

If i use their web based tool to send them a message and they dont reply, cant that be put down to them just pure ignoring me? I messaged them twice with no reply, the second time there automated service didnt even send me a conformation?

If they are ignoring me what can be done, i know my problem is solved, but thats still poor business practise and other people must be having the same problems!
 

 

Well i've been trying to get through to the help desk for 1 hour and 40 minutes now. Apparently there's nobody else who can deal with it. I've been promised 8 calls back now and not received a single one.

 OFCOM it is then.     
 

Coming up for an hour of constant ringing... to ask why my line hasn't been activated in the 24 hours it was meant to take. How lucky that i might be able switch to another provider....... shame you still have to rent the line off them. Maybe if they used some cash to hire staff instead of giving themselves fat cat bonuses they might provide a better service...

Yes, see my problems in the post 'worst customer service'. It's an absolute disgrace, when I have got through they have promised to cal me back on 3 separate occasions and never have!

I have been ringing BT for the last couple of weeks about my connection and nobody is picking up, currently i have been on the phone for 40 minutes and still ringing! I have e-mailed at the start of the week and no-one has replied! Is anyone else having these problems?