What a joke!

I can't believe I have just taken out 2 contracts with phones4u, they said they would buy me out of my old contracts offering me £300 I am now paying for 4 contracts which are very expensive and also did not have my new phones straight away. I had to wait for my phone to arive in the shop and everytime I phoned to see if it was there they told me to come in, I explained I have a baby and could'nt just pop in so they said they would phone me. No call was made instead I was made to feal a pain to them, Still waiting for one phone and it's been over a month and a half WHAT A JOKE! Phones4u are ran by people who have no idea of what they are doing! Can't believe they sent me a text asking me to reply on how satisfied I was with the service! 

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 sorry to hear ur storry

u saved me by getting trapped by phones4u . i was due to go and get contract from them for vodafone n95 8gb but after hearing your story i am planning to get contract from company and not by them

thanks

Hi everyone..

LOOK what What phones 4 u does:!!!!  WATCHOUT WITH PHONES 4U!! BIG PROBLEMS!!

Information Commissioner's Office Data Protection Notice Re: Phones4U

read especially paragraph 2  on the link..

Seriously are you on drugs?? or do you happen to be on the management of Phones 4 U??

I have had exactly the same problem as some others on here, you can see my full complaint on this site

Moderator edit -- Link to other community user forum removed in line with MS terms of service, please read the rules on joining. Thank you.

I suggest others complain on here too,

 My husband had an LG chocolate phone, the same as my daughter, her screen went white sent back to LG direct they repaired the phone free of charge within 7 days

 My husbands did the same, after just a week or so use, but phones 4 u INSISTED we take it into them and they would sort it out for us, what nice people I thought

 6 weeks and nothing, then finally after I had phoned and phoned we are told that we damaged the internal screen and have to pay over £50 to get it fixed!

It was exactly the same problem as my daughter had, with the white screen quite obviously a software crash as LG had told me was quite common with LG Chocolate phones!

Then when I told them not to bother repairing it they said I had to pay £17 just to get the phone back?

 Seriously I have NEVER KNOWN SUCH BAD CUSTOMER SERVICE

I'm writing to their customer service department and will be taking it further, I suggest you guys do the same, I will let you know how I get on!

Laura
x

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Hello!!

I jus got 1 Question.... YOUR ALL COMPLAINING about phones 4 u insurance and saying its a rip off...

WELL...

House Insurance
Car Insurance..

Wat do you have to pay when you claim .. Hmmmmmm a EXCESS!!!!
SURPRIZINGLY
its the same with mobile phone insurance...

so i guess u best all should cancel your car insurance.. because there is a excess fee...when you claim...

I HOPE YOUR SEEING MY POINT!!!

You walk out the shop with a £250+ handset  (N95 £500+) and liability of your 18month unpaid contract. INSURANCE on a mobile phone nowadays is essential.. and even if your covered by your home insurance or bank.. you still have to register it with the bank/home insurance company... and then it still takes weeks for the paperwork and the mobile phone to be covered. I have seen many mobile phones damaged within the 3-4 days which would not be covered by the manufactures warranty.. and the customer walked out saying she/he was covered by her/his bank.. surprizingly.. she never registered with the bank.. and was therefore not covered.
Also when a phone is purchased via a mobile phone shop the recent you recieve will say you paid £0.00 and alot of insurance companys pay out via your receipt value.. because you took a contract with a FREE N95 worth £500+ you did not pay a penny.. so some insurance companys would not pay you anything if u damaged your phone.

As FOR PHONE Repairs.. yes the service is poor..but a lot of people dont understand that if the problem with the mobile phone is not the manufacturers fault.. e.g pressure on the phone causing the screen to bleed.. then that would only be covered if your mobile is INSURED!!...

i completely agree with you DO NOT EVER PURCHASE A PHONE FROM PHONES4U!!!!!!!

i bought a phone from phones4u, after 3 months it just stop working the screen just went white couldn't call out or text. took it back to the shop in WIGAN. they sent it off for repairs never explained anything just said we'are happy to send it off for you, just sign this booking form. which i did, got it back within a week, fixed stating all it needed was a soft ware update.

3 months later, again same problem happened, so my partner took it back to the shop, they were happy to send it off to repairs, again just sign this form and you'll get it back soon.

3 weeks later still not recieved phone back, thought i would just pop into the branch to see what the hold up was for. not the most helpful of staff in the WIGAN branch sat there for half an hour while she was on the phone to repairs, after half hour she put the phone down and said it was unrepairable due to moisture damage, which i replied it was not anything to do with moisture damage at all it is the same problem that happened 3 months ago which they said it was a soft ware update, she said if i wanted it back i would have to ring custemer relations centre and pay a courier charge of £16,

i explained i would not be paying any courier charge as it is my property they have hold of and they can not do that, very unhelpful staff said its nothing to do with them now at the branch and i would have to speak to the customer relations, as they couldn't do anything about it.

T/c to Customer Relations explained that i would like my phone back and i think it is a complete disgrace that i have to pay as i know the excuse they are giving is that it is moisture damage is completely false, when it was exactly the same problem 3 months ago when they said it was soft ware update, she was extremely unhelpful, stating i have left it somewhere where there was condensation, explained the only two places my phone is are my handbag and my bedroom floor when its on charge, which she sarcastically then went onto to say "well do you  keep perfume in your handbag thats whats probably done it", by now i was getting really *** off with their stupid excuses and said they could not legally keep hold of my phone as it was my property, i have paid for it and it is still under warrenty which she said she could and will be doing until i pay a courier charge, as i have signed for it to be sent off and it was explained to me then that i would have to pay, if they could not repair it.

1)It was never explained to me on both occassions of sending it back

2) i hadn't signed a thing it was my partner who had signed it not me, she said it didn't matter and basically i wasn't getting it back.

 i told her to send it back to the shop and get them to pay the charge, she said i would have to go back to the shop and get them to ring repairs to do this if they agreed.

T/c to the shop spoke to the same person who i had seen an hour earlier, she said they would not pay the courier charge as they couldn't authorise it, it would have to be the repairs who would have to authorise this and again it was not there problem anymore they could not do anything. REALLY ANNOYING AND UNHELPFUL STAFF

my partner also telephoned repairs as it was he's signature on the form and they point blank would not spreak to him even though he had signed the form in the first place.

all staff at  PHONES4U are the most ignorant, unsympathetic, arrogant, annoying, unhelpful people i have ever spken to. and if i hadn't have just popped in the branch i would still be at home waiting for it to come, they didn't even have the decency to send a letter out stating they could not repair it.  i will never ever purchase another phone from them and i advise anyone who is thinking of getting a new phone not to go to PHONES4U!!!!!!! 

i will not be getting my phone back as i am not paying them anything more than what i have already paid, so they can keep my phone which they will probaly fix and sell again to someone else and will keep on doing this sort of thing to everybody because they can get away with it.

74 DAYS : EXACTLY 2,5 MONTHS PHONES 4U STILL DID NOT RETURN MY PHONE BACK FROM THEIR PHONE REPAIR CENTRE... STILL WAITING......

I SENT MY PHONE FOR REPAIR ON 4TH OF AUGUST AND THEY SENT ME BACK ON 18TH AUGUST WITH FURTHER DAMAGES ON MY PHONE:I.E KEYPAD NOT WORKING, SPRING ISNIDE MISSING..RADIO ARIAL MISSING..SCRACTCHES ALL OVER MY SONY ERICSSON W950I PHONE.. YES ALL THAT HAPPENED IN PHONES 4U REPAIR CENTRE, MPRC, AND THEY ADMITTED THAT THEY CAUSED DAMAGE TO MY PHONE.. BUT THEY STILL DID NOT SEND ME MY PHONE BACK..

ON THEIR CONTRACT IT SAYS:

''..WHERE POSSIBLE, WE AIM TO RETURN YOUR PHONE REPAIRED WITHIN 7 WORKING DAYS..''

IS THIS THE CASE?? NOOOOOOO!!!!!!

74 DAYS PASSED... STILL I DON'T HAVE MY PHONE BACK...THEY SAID TO ME TODAY THEY WILL SEND IT BACK BUT PHONE MOTHERBOARD WILL STILL BE FAULTY...

IF YOU HAVE PHONES 4U INSURANCE.. CANCEL YOUR PHONES4U INSURANCE....MY SUGGESTION.... IF YOU HAVE SENT YOUR PHONE REPAIR..... MAYBE YOU WILL GET IT BACK  GOD KNOWS MAYBE IN NEXT MILLENIUM.....

Or any joy with the dept of fair trading?

It just seems amazing that they refuse to deal with anything online - and then when you call their 'premium' rate phone number it just cuts you off after 10, or more often, 5 minutes.

Hey People

 I would like to tell you all about my problem with phones 4 U. I would actually call them FRAUD 4 U as they passed on my details  to 3 bogus comapnies who nearly drained my ank account!

I spoke to the manager of the store I got the phone from and he agreed a lot of people had had a problem and phones 4 u was taking the loss and refunding people.

From there it got worse my bank actually refunded it however phones 4 u wouldnt let me return the phone due to a small nick in the screen, vodafone who i took the phone out with were disgusted with phones 4 u and said i was in my right to return it and could take legal action out against them.

I have been to the local press who will be publishing an article however i think we all should join in a group to cuss phones 4 u otherwise known as Fraud 4 u and shut them down any one interested in a publication.

Thanks for the information people!

I am looking to buy a new phone, I know now not to go there.

PART II

Guess what happened ?? After All the trouble I went throu with Phones 4u, MPRC repair centre of Phones 4u. ( please read above)

They sent my phone back unreapaired today: BUT!!!!!!!

Phones 4u damaged my phone furher at their repair centre.

Keypad not working, spring inside missing. completely scratched radio arial missing.. Yes all these happened at Phones 4u repair centre when I sent my phone for repair for something else. 

I phoned the phones 4 u repair centre. The guy (Ian)who answered my phone was eating  something  whilst speaking to me. He was not helpfull at all. He told me that I can not post the phone back to Phones 4u. I have to hand it again back to Phones 4u store in high wycombe. So I did. I went to High wycombe Phones 4 u store..

Mr Samir Shaan , Phones 4 u High wycombe store manager  looked worst than Mr Joseph Stalinin his body language as cold as ICE.. I wwas told  I have to wait further 4 weeks to get my phone forr the  damages which phones 4 u  did whilst it is their repair centre.

Ladies and Gentlemen.. what will you do in my case.. 1 and half month waiting for my phone fixed by phones 4 u.. instead they damage my phone further.. I have wriiten over 10 faxes 20 e mails. I  did not receive a single reply to none of them .

I paid 90 pounds phones insurance under Phones 4 u. For nothing. So  cancelled my contract with vodaphone. I am moving now network to TESCO mobile .. HURRAAAA!!!!

What will you do in my case??? Bin the phone or Bin the Phones 4u company FOREVER!!!

My suggestion :

1.CANCEL YOUR PHONES 4u insurance immediately. You are paying for nothing !!!! Believe me I have all the evidence..

2. NEVER AND EVER AGAIN GO NEAR PHONES 4U.  IT IS PHONES FOR THE LOONEY!!!

Hi Juan

You are absolutely right... many people get a real SHOCK with phones 4 u in general  not to mention phones 4u insurance  Policy Admin Services insurance.. Imagine someobey pays almost 175 pounds insurance on a 18 month mobile phone contract and your  phones 4 u phones goes faulty:

YOU WILL Have to pay 50 pounds excess feee..  a real RIP OFF from phones for you. and when you try to reach phones 4u on telephone.. they will tell you their system is down.. they told me that couple of times.. and when i tried hiding my number with 141.. ( 2seconds later) their sysstem was not down.. A REAL JOKE !!! I dont know really a cumpany for such poor customer services still survive.. I am looking forward to the COLLAPSE OF PHONES 4U !!!

If you any of you suffer from phones 4u.. please make your complaint to OFFICE of Fair trading..

hey there,

thanx for ur reply. yeah, ur absolutely right about P4U's own insurance co - Policy Admin Services or PAS. i work in a bank and almost all P4U customers have direct debits set up for £7.99 or £9.99 on their accounts without their knowledge and lemme tell u, no one is amused! same with pcworld infact. also lately, i'm sure P4U has been conning polish people left, right and centre into taking out insurance policies. most dont even know what it is for until we point it out and by then a few payments have already been taken!