Hi -- Put it all in writing detailing the agreement made and the person it was made with, date, time roughly and the persons present including your Daughter, the car involved and the deposit amount, then both sign the letter and take it to the Manager at the Stealership, asking for the return of your deposit to be immediately credited back to your CC account, if he agrees get it in writing.

If he does not agree to this then inform him you will have no choice, but to start a chargeback claim with your credt card co, by sending them a signed copy of the letter from both yourself and your Daughter, if this does not do the trick then carry out the threat by asking your CC for a form to start the recovery of your money, you are lucky that you used your CC as they have obligations to investigate and return your money, if you have been unfairly treated and lied to and you can show a breach of contract has taken place, which it seems you are able to do in this case.

Incidentally the fact that the receipt says no refunds does not matter, that will be a standard receipt for general use, and can not legally overide the verbal agreement that has been made and witnessed.

Good luck, let us know how you get on.

i paid by c c my 20 yr old daughter was there but the receipt says no refund. i phoned them to say iwas not interested in that car and they could sell it and the salesman agreed . i said i would come in near the end of the month and have another look but i don't really trust them now they were not very forth comihg with the apr rates . thanks for any advice

Hi --- Did you have a witness to this conversation or did you get a receipt that says the deposit is refundable, although you did have a verbal agreement, proving it could be a problem, how did you pay, was it CC or cash, and how much did you put down ?

Otherwise a deposit is usually seen as a legal commitment to proceed with the purchase, and unless you have it in writing or can prove the verbal agreement, it's your word against the dealers.

i have recently left a deposit on a car so the car company will hold it while i go back and test drive it. i have told them that i have not made  my mind up whether or not to go for that car ( i have now found a car of higher spec cheaper) i also said do not do any work on it as i might not have it now they say i cannot get my deposit back ( i can transfer to another car with them)  is there any way i can get it back and is it legal ( i will be contacting the cab as well) the co is motornation many thanks for any advice