G S C:

Hello there,

It isn't only Orange. I am with Tiscali & suffer the same problems. After experiencing reduced speeds, being thrown out every 20 secs or so, I am pretty sure the problem lies with BT's tinkering with the line.  Whilst my package is for 2mb, the provider only guarantees "up to" 2mb, so I have no real leverage with them when I'm only getting 1 mb just over. (Check your package)  There doesn't seem to be a problem in the early hours, say 5 am. But the problems increase as the day wears on. It looks like the more people using the system, the more unreliable it becomes, which indicates we are sharing a limited capacity.  Believe me, when you are making that final bid on e-bay & the system throws out the link, you could throw the monitor out of the window.

I would be really grateful to anyone who can recomend a wholly reliable package provider with a proven record.

Best regards

Hi there,

I totally understand that the problem is not only with Orange and am sure alot of other providers have the same level of complaints, I think you are right if we were to use the internet at 5.a.m. then maybe we can surf longer without to many problems and I think also when it is peak times of the day the amount of users online affects the situation also.   

JLGeorge:

I had ISP Orange for more than year and problems are not just in costumer services .

Now I would say: ORANGE NEVER MORE.

 I'm costumer by orange in meny other countries in europe.

What I'm experiencing here with ORANGE label company is ridiculous.

Dear LOVEISTANBUL this is my opinion about firm with label Orange UK.

 

Hi yes I am realising that the problems are not just with the customer service department only

Have nice day.

Hi loveistanbul,

As a former orange broadband customer who suffered everything you are I felt I had to reply to your post.

I was a happy wanadoo customer when they got taken over by orange and did not have any problems until I moved 1.5 kilometers further away from the exchange. This is when I immediately started to experience the problems you are experiencing.

The experience of calling customer services was always the same. Talk through the problem, try some diagnostic tests and then have a line check done, ring back in 24 hours to be told the problem is down to BT, ring back in 36 hours to be told the line test was inconclusive and another one would have to be done. (a total of 16 line tests supposedly carried out, all inconclusive)

This lasted for a total of 5 months when I finally decided to change ISP and changed to SKY where for the past 6 months I have had a totally problem free service.

Orange did refund all payments I had made from the day I first started having problems, after I asked for compensation. Although this was not compensation as such, I was happy to be refunded without any hassle.

The only advice I can give is for you to change provider as quickly as possible. 

regards johnnie.

Hello there,

It isn't only Orange. I am with Tiscali & suffer the same problems. After experiencing reduced speeds, being thrown out every 20 secs or so, I am pretty sure the problem lies with BT's tinkering with the line.  Whilst my package is for 2mb, the provider only guarantees "up to" 2mb, so I have no real leverage with them when I'm only getting 1 mb just over. (Check your package)  There doesn't seem to be a problem in the early hours, say 5 am. But the problems increase as the day wears on. It looks like the more people using the system, the more unreliable it becomes, which indicates we are sharing a limited capacity.  Believe me, when you are making that final bid on e-bay & the system throws out the link, you could throw the monitor out of the window.

I would be really grateful to anyone who can recomend a wholly reliable package provider with a proven record.

Best regards

I had ISP Orange for more than year and problems are not just in costumer services .

Now I would say: ORANGE NEVER MORE.

 I'm costumer by orange in meny other countries in europe.

What I'm experiencing here with ORANGE label company is ridiculous.

Dear LOVEISTANBUL this is my opinion about firm with label Orange UK.

Have nice day.

Hi all,

         An update from my last message, I recently lost my connection to my Broadband Starter Package with Orange, after nearly nine days without reliable internet I am losing patience with Orange.  I have since had a line check done and also many troubleshooting problems performed and today was told there is a fault with the B.T. line I am wondering if this is a stalling question a stock answer to the problem.  On Friday 1/6/07 I had a line check performed and was advised to stay off the internet but keep my pc switched on for 24 hours and not to use the telephone for three hours while the line test was done, result saturday 2/6/07 exactly 24 hours later a solid connection this lasted until sunday 3/6/07, then it was cut again and had intermittent problems connecting but could re-connect only to be cut off again after 10 mins on average.  My girlfriend and I rely on our internet connection as we have a long distance relationship and really need stability when it comes to internet.  I went into a local Orange shop and asked if I could phone support from there, to be fair the guy in the shop was very helpful and although I could not contact support because I was using an Orange mobile and for some reason was given so many different numbers only to be told that was I on an Orange Mobile account, by this time I was so fed up I only want a stable connection.  I am now left in two minds what to do next, my connection is very intermittent and very troublesome, they told me to phone support yet again after 24 hours to see if B.T. have performed the repair (not sure if this is true at all maybe it is just a cover?).  I need some advice please what shall I do next, what would you do?