I agree totally.........STAY AWAY.   I had a broaband account with Supanet for approx 15 months (12 month min contract)

I decided to change to a cheaper package with Supanet, for a short term, with the intention of changing to Orange when I changed my mobile contract to include free broadband. I called up Supanet SPECIFICALLY asked if their was a minimum term. I was told there wasn't so continued with the change. Subsequently when I cancelled the contract (after failing to obtain a MAC code after numerous attempts) I was sent a "final reminder" months later, for payment of the balance of the 12 month contract.

I have disputed the payment for several months without getting any response to why I was told there was no minimum term. I just get further letters increasing the charges for late payment. I have also been sent further correspondance which is totally irrelevant to my case. I have asked Supanet to check their recorded calls to prove my claim but they haven't acknowledged this request. I have now been passed to a debt collection agency , who are now about to take me to court.

I have never dealt with, in business or personal dealings, such an incompetent oganisation.

Good luck, let me know how you get on.

Hi Piscesmoonchild

I'm afraid I've not heard of any Supanet problems although I did hear they were trying to charge users to get their MAC code which of course is illegal - anyone else had any problems with them?

Cheers

Jason

I would advise everyone to think very carefully before using Supanet.

Not only is their service extremely poor.  I was unable to connect to the internet for up to a week every month but when you cancel the contract they become all peevish and insist you return the "free" modem at your own expense or pay £30 for the piece of tat.  They also disconnected me two weeks early and are refusing to give me a refund.

I've told them to take me to court. I'd rather put them through the hassle of the small claims court with the possibility of losing and having to pay an extra £30 in costs than give in to their peevishness.

Has anyone else had any disputes with Supanet?  It could help me when it goes to the small claims.