Am I being overly suspicious or has anybody else had the same recent experience? I recently received a letter from nPower to say that my electricity account had been reviewed (after the 2 heaviest winter quarters) and my direct debit needed to be increased from £27 to £37 a month. This seemed an extraordinary hike and having reviewed my last couple of years bills it was plainly exorbitant and unnecesssary.
I phoned them and having got through no less than 3 switchboard menus finally spoke to a live human being. Almost before I had got the nature of my query out she was telling me that "It was a mistake, we're only asking for an increase to £29.50". Given that many people probably don't have the time/inclination to check such letters and just go with the flow this seems like an awfully good way for nPower to increase their cash flow.