there a two bit company and would cancel any direct debits from them. ive just had my policy cancelled as they said i told them i owned the car i was using but i never did and upon them listening to my sales call it was proved i actually never replied to that question meaning obviously i never got asked it but as i never answered them its classed to them as a yes so invalidated my insurance but im so happy to be away from these con artists

sorry to hear this,i had just been looking at a qoute from them thinking twice now.

wiseowl100: Another fee for listening to a recording of a call you made to them, another new one on me. You have a statutory right to get transcript of this under Data Protection legislation.

As Wiseowl has rightly said this is a legal right you have under the DPA to access any and all information the company has on you including all communications between youself and any iother 3rd party that may be involved and also including a easily accessbile format or full transcript of any phonecalls you have held with them.

The access to this information is called a Subject Access Request and the company has the right to charge (up to) £10.00 for the information although most companies (when pushed) will not bother to charge you for it.

I have listed a SAR below letter that I have previously used:

Re.: Subject Access – your name and policy number

Dear Sir/Madam,

I am writing this Subject Access Request under the Data Protection Act 1988

I am writing to request a copy of all information over the last six years associated with me. The information required should include, but not be limited to:

• any document sent by you to me,
• any document sent by you to a third party,
• any document sent by a third party to you,
• any telephone transcription between you and me, and
• any telephone transcription between you and a third party.

If you store any of the information on microfiche, please be aware that the Information Commissioner deems this to be a relevant filing system under the Act. As such, any microfiche data must be sent to me in fully legible and comprehensible form.

Please inform me prior to processing this request if you require a fee to be paid. I understand that the maximum statutory charge that may be made in this respect is £10.00. Should I not receive such a request for a fee to be paid in a timely manner then I will make a reasonable assumption that no fee is due payable and that my requested information will arrive within 40 days of requested date

I look forward to your response within 40 days, as you are obliged to reply under the Data Protection Act. If not I shall seek remedy from the Information Commissioner’s Office

Yours faithfully,

your name

Never heard of this lot. Joining fee, never heard of this either, you are buying insurance, not joining a club. Another fee for listening to a recording of a call you made to them, another new one on me. You have a statutory right to get transcript of this under Data Protection legislation. Suggest you shop around using this site, or another, take out new policy and cancel this one. You are unlikely to get any refund, so just cut your losses.

1st Central Insurance are either alway closed or just don't answer the phone. Firstly they cancel my policy, then re-issue this with a year of NCB I did not say I had. So after paying the £150 sign up fee twice they have also managed to increase my policy from £50 to £85 per month. I have complained but it is useless. I do not know what else to do. I have asked to listen to the call to confirm what I said and they want to charge me for this too. I am worried that even if I pay for the call it will simply be their word against mine as I will not have the evidence. It makes me so mad that they can just do this to people. What should be the next step that I take?