wiseowl100: Another fee for listening to a recording of a call you made to them, another new one on me. You have a statutory right to get transcript of this under Data Protection legislation.
As Wiseowl has rightly said this is a legal right you have under the DPA to access any and all information the company has on you including all communications between youself and any iother 3rd party that may be involved and also including a easily accessbile format or full transcript of any phonecalls you have held with them.
The access to this information is called a Subject Access Request and the company has the right to charge (up to) £10.00 for the information although most companies (when pushed) will not bother to charge you for it.
I have listed a SAR below letter that I have previously used:
Re.: Subject Access – your name and policy number
I am writing this Subject Access Request under the Data Protection Act 1988
I am writing to request a copy of all information over the last six years associated with me. The information required should include, but not be limited to:
- any document sent by you to me,
- any document sent by you to a third party,
- any document sent by a third party to you,
- any telephone transcription between you and me, and
- any telephone transcription between you and a third party.
If you store any of the information on microfiche, please be aware that the Information Commissioner deems this to be a relevant filing system under the Act. As such, any microfiche data must be sent to me in fully legible and comprehensible form.
Please inform me prior to processing this request if you require a fee to be paid. I understand that the maximum statutory charge that may be made in this respect is £10.00. Should I not receive such a request for a fee to be paid in a timely manner then I will make a reasonable assumption that no fee is due payable and that my requested information will arrive within 40 days of requested date
I look forward to your response within 40 days, as you are obliged to reply under the Data Protection Act. If not I shall seek remedy from the Information Commissioner’s Office