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I lost my O2 simcard overseas

Last post Sun, Aug 07 2011, 4:25 PM by maxsteam. 1 replies.
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  •  Sun, Aug 07 2011, 4:25 PM

    Re: I lost my O2 simcard overseas

    You should cancel any direct debits and try to negotiate with O2. Your local Citizens Advice Bureau may help with the negotiations. I suspect that whatever the final settlement, you wont get the £2000 back so you might start negotiating from that figure.
    • Post Points: 5
  •  Sat, Aug 06 2011, 8:47 PM

    I lost my O2 simcard overseas

    I have lost my O2 sim card overseas and on realized that when I came back to UK after four weeks. I reported that immediately, but I have been told that someone found it and used it. Now I have a £3000 bill for duration of four weeks that O2 company has cleared £2000 of that from my account and there is still £1000 remaining to pay. The phone company says that it is all my responsibility. While I agree that I am responsible for the sim card I cannot believe that O2 had no limit for calls and have no strategy for protecting their costumer and that I never asked my phone to be activated outside UK. I desperately need legal advice to see if I have to pay all of this huge bill and if O2 is responsible in any way for not realizing that there is something wrong when a £26 a month bill goes to £3000 suddenly. Please advice.

    • Post Points: 20