Euko: is there any way EON could get in contact with me to resolve this?

Hi Euko

As huckster says, if you drop an email to the address advised, I'll be happy to take a look at your account.

Malc

I believe if you email WebForumAdvisors@eonenergy.com, with a reference to Malc, Moneysupermarket Re: Debt collectors for a bill i never had??, they will get back to you.

Hello, my old address was a hostel and the final meter readings were given in as i moved out on a sunday and a new tenant was moved in on monday. Because it was a hostel they have a moving on scheme we had to make sure that we did not leave the property in any debt, and also extra mail was forwarded to my new property.

The sum is only around £30 and i am willing to pay it no problems if it was outstanding, it's just strange as i remember making energy payments when i left the property, and there is no gas outstanding. I didn't register online and all my bills were paper.

I'd just like this resolved before it gets out of hand, is there any way EON could get in contact with me to resolve this?

Hi Euko

As Jalexa says, did you contact us when you moved out of your old flat and give us the closing meter readings and a forwarding address?

Also, did you register this account with our website?

If we received meter readings, these will have been used to close your account and issue a final bill. If you registered the account with our website, the final bill will be available to view online by logging into your account with the username and password.

An email will have been sent to the email address registered online advising a bill was ready to view.

If you didn't register online, a paper bill will have been sent to the forwarding address provided or to the old address if not.

If you didn't notify us, we will either have continued billing the old property as though you were still there, probably to estimated readings; or, if a landlord/letting agent/new tenant advised us of a Change of Tenancy, will have closed to the information provided. Again, may be using estimated meter readings.

I would suggest contacting us and asking for a copy of the bill in question. See what the charges refer to.

Should the old account still be active, we can close this down and issue a final bill. To do this, we'll need proof of a change of ownership/tenancy including the relevant dates. Ideally, if you have closing reads, we can issue an accurate bill. Without these reads, we will estimate based on past usage at the property.

If the amount being chased refers to a final bill, check the dates and readings are correct. Let us know if they aren't.

It may be, if no forwarding address was provided, bills/letters etc have been going to your old flat.

Sorry for all the questions Euko but difficult to know what's happening from the info provided. Hope this helps point you in the right direction, though. Give me a shout if you need any more advice as will be happy to help.

Malc

Don't worry too much about BCW as they cannot take this to court without the cooperation of EON to confirm the details of the debt. BCW have to provide you with an EON account statement to confirm the debt amount they are trying to collect.

You need to send BCW a letter by recorded delivery asking them to prove the debt amount. Send the letter below. Also you should make enquiries with EON, using their complaints process. Unfortunately debts do not go away, so you need to resolve with EON whether the debt exists and if it does, settle it with whoever is the current legal owner of the debt. Check your credit record to see which company is noted as having registered the debt.

Dear Sir/Madam

You have contacted me regarding the account with the above reference number, which you claim is owed by myself.

I would point out that I have no knowledge of any such debt being owed to (insert company name).

I am familiar with the CPUTR 2008 and the Office of Fair Trading's Guidance on debt collection, which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

I would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. AND in not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question.

I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to Trading Standards and also inform the Office Of Fair Trading of your actions.

I look forward to your reply.

Euko:

...About 2 months ago i had a letter from BCW saying i had an outstanding debt on my old flat, claiming that EON (my old provider) are pursuing it...

Hopefully there will be better advice along soon about how to deal with the debt collection activity (and/or illegal "silent" calls) but for the benefit of others I want to make a slightly different point.

Whenever a premises is about to be vacated you should inform your energy supplier and provide closing readings. For your own record photograph the closing readings on your meter. The supplier *should* ask you for a forwarding address. If asked, it is "up to you" but you have discovered one of the unfortunate and potentially expensive consequences of the energy supplier (apparently) not knowing.

Only you know what the energy supplier knew of your moving home, but it is revelvant to how this matter is best dealt with now.

About 2 months ago i had a letter from BCW saying i had an outstanding debt on my old flat, claiming that EON (my old provider) are pursuing it. I checked and double checked, i didn't get any bill of the sum they are asking. So i asked around and was advised by friends and family to just wait for them to contact me, but the only unknown phone calls i've had are ones where i answer the phone and nobody speaks. Anyway back on subject, i've received a letter saying they will pursue a claim against me in court and i'll be charged the fee's?

Hold on a minute! I've had no information from EON about any bill, (Heck, you even had a sales rep come try sign me up again because i moved home and it was a different provider). Then i've had no contact from this BCW apart from 2 letters, and now i'm being threatened with court?!

What is going on EON? I'd like this situation to be resolved asap.