Wrote again here so it won't be missed
Hi to everyone here,
Thanks to all who have written replying, I am now finally free of these maniacs.
I
can now tell you all how I did it with the legal stuff out of the way,
most importantly you must record all phone conversations with Tiscali,
time & date them as with all letters, go through their complaints
proceedure, yes I know these don't work, but you have to be seen to
have gone through the correct channels, ask for a floor manager and
tell them they are being recorded.
[How to record them].... a bog
standard microphone stuck to the earpiece of your phone, recording
software, I use LP Recorder, works great !!.... Record every call you
make.
You will come to an impass when telling them that they
issue the MAC CODE's and not BT, don't worry I got the same lies, you
can confirm this with BT if you want.
Write to Tiscali at:
Tiscali UK Limited
20 Broadwick Street
London
W1F 8HT
Company No. 03408171
Tell
them you want this taking to a high level complaint, making sure you
have told them everything they have said and done has been documented
and recorded by audio, that you are or have written to OFCOM, CISAS and
that you are taking out legal claims against them, they will respond !!
They in turn will reply back to you via their High Level Complaints officer, then they will take you seriously.
Tell
them that all contact between you and Tiscali will be conducted by
written letter, that this will keep all correspondance legal and
documented, this then starts to shake their foundations... they don't
like being caught out when they think there is evidence against them,
and when they don't know the content of that evidence.
The
case can be won by gathering evidence as you go along and proving it by
having the evidence if it needs to be presented in a court of law, but
here is the most important thing of all.... NEVER give Tiscali the
evidence, the dates of reference is all you need to supply them with,
the evidence must be kept by you, and make duplicates if your computer
goes down.
This method worked for me very well in the end, but
note that this took 4 months from following their complaints
proceedure.... it's a long hike, but it's got to be that way to keep
you legally on track and to gather the evidence of their outrageous
conduct.
I hope that this can be useful for anyone else abused by them.
I will be looking in on here everyday if anyone has any questions I can answer against these muggers !!
Yours in FREEDOM
Wolfraider6000