Hi nouwen,

I think huckster has given you some really good information, ask for a complaint to be raised on your account until you have received the bank statement, this will stop any further follow up.

Once you have the statement you can then contact E.ON again, to either provide the evidence that you did pay or ask for a payment arrangement to settle the balance.

Explain your situation and the difficulties your are currently experiencing.

I hope you get this sorted quickly.

Helena

Obtain the bank statement to see what payments were made and then if necessary negotiate with EON a repayment plan. Bearing in mind EON have sent details including debt collection threats to a neighbour, who might have opened the letters, so have potentially damaged your reputation, they should be happy to negotiate. EON by adding the incorrect address to their systems and sending information to the wrong address, have technically broken the Data Protection Act in regard to accuracy and security of data.

Suggest therefore that when you get the bank statements, that you enter into EON's complaints process in line with above. As the amount is relatively small I think EON will be happy to come to a compromise.

http://www.eonenergy.com/At-Home/Contact/Complaint/

Nb. While a debt is in dispute, neither the company that a debt is alleged to be owed to or any debt collection company is allowed to continue collection activity. This is against the rules of the regulators for both energy and debt collection, as it is deemed unfair practice to chase for a debt that is in the process of being disputed.

Over the last 3 weeks I have received a number of aggressive and threatening messages from a debt collection agency who are acting on behalf of Eon. I contacted Eon straightaway and was informed that I have an outstanding debt of £137 from nearly 3 years ago and which they want me to pay in a one off payment.

In brief, when I moved out of my old house I wrote to all utility companies with the final reading and with my new address. I honestly can’t remember if I paid this in all the chaos of the house move, but have gone to my bank to ask if I could have a statement from that time which will provide me with the evidence one way or another. I’ve had to pay for this bank statement and at the point of writing it hasn’t yet arrived.

Regardless of the above, I asked Eon why they hadn’t written to me at my new address and they confirmed that thy had put the wrong house number into their system so all correspondence was being sent to one of my neighbours further up the street. They also stated that if I cannot produce the evidence to say that I have paid the bill, they want me to repay the money in one full payment. The problem here is that I have recently been made redundant and do not have £137 lying around (I do appreciate that the sum is not huge, but with no work I simply do not have sufficient funds to pay this back). Can anyone advise?