So far I have called these people twice requesting my MAC number. They are a bunch a professional fools. Try ringing them, for at least 3 minutes you get press 1,2,3,4 for this or that service. Eventually some one will speak to you only to tell you that s/he knows nothing about it and has to check. S/he disappears and you start listning to some rubbish music for another 5 minutes. After all this they come back to tell you " we shall e-mail it to you within 5 days". they means within 5 days may be in 2008/09. 

I called them on 3/4/07 at 18.10 pm. I called them on 13/4/2007 at 12.10 pm and today is 16/4/2007 and I still do not have my MAC code.

I shall never use their services nor I would recommend it to anyone. They are absolutely rubbish.

f Azzour

If you want some free advice on how to deal with this let me know?

Cheers

Jason

---

Jason Lloyd
moneysupermarket.com
0800 298 5770

" We're here to help you find the best deal and avoid the pitfalls through sharing knowledge and experiences."

Sorry for the "me too" post, but Orange seem to be dragging their feet on my MAC code request too!  They claim it's a migration problem and to ring back in 3 days... (repeat previous step a couple of times!)   Makes a joke of the 5 days that their meant to reply in!

Hi

I have had the same problem they are getting away with it because Orange know you will think twice before changing providers what was worse for me was my service was cut and i was still paying?.Im hopeing one of the online experts can help but most of all sites like this are a good warning to others and not so good for Orange!!!!!!!

 

Regards Foxee.

Hi,

I want to sign up to the sky package (phone, tv, and broadband) and I'm a little worried about getting a MAC number from Orange and cancelling the phone package, my wife thinks we will end up paying two lots of money out if we get the timing wrong, any advice that you might have would be really appreciated.

Oberland
 

Hi

If you actually get your Mac code  from Orange you will hav done well,I wanted to go to Sky tel Sky after 7 days to find out how much longer only to find out that the Mac number Orange gave was not registering ,This was bad of sky as they should have contacted us straight away to let us know that this was the case they made out that they had sent a letter which we never ever rec(this has put me off sky great for tv not sure about the rest)Im going to cancel Orange and use my library in the meantime and then go to BE which iv been recommended

Best of luck Foxee.

Hi all

Know how you all feel but now at last I am free of Orange - all tags have been removed from my BT line!! Yippee!!!!!

I too had the same problems after receiving my MAC code last month - they had not taken the tags off the line and tried to blame BT.  BT informed us that Orange had not raised the order requesting this workd to be carried out - seems that all the customer service operators lie.  Having spent a fortune on telephone calls and speaking to well over 15 different Orange employees - all but two woefully lacking in the ability or inclination to assist we tried every avenue there was. We were ev eventually put through to escalations.

When we rang to speak to escalations we were told it did not exist – we had only been talking to them the day previous. We were told to ring back later and we might get through to the other team then – no one seems to be able to transfer calls. When we asked for the Head Office telephone number they gave us it only to hear the response ‘Hello you are through to British Gas’ when we rang the number – yes you read correctly!!

A request for a MAC code at the end of March took until almost the end of April - it should have been issued within five days and as we all know is computer generated, yet it took them almost a month from the date of request and then it was reluctantly given to us.

I stopped my direct debit as I thought to myself if they can’t provide broadband then I won’t pay them any money. Then the day they realised my direct debit had been refused - they rang me to ask why the direct debit had been refused – to which I replied with the full story again only this time they were paying the bill for the telephone call!! I bet he wished he had never rang us – I was put through to every Tom, Will and Harry until they decided to put me through to the ‘cap champ’ working that night!! Can you believe it they even give their staff stupid names like that!!

Wish you luck in your ongoing battle with Orange - don't give up - we didn't!!

Cheers

Tremic

Edited to remove unauthorised posting of personal details.
Community Editor

i got cut off on the 11th may. no letters or emails well i got sent a jiffy bag to return the livebox. i called them, they are foools, and they said they didnt need to send a letter?? crazy!! i told them i wanted to close my girlfriends accout due to breach ot terms and conditions by them as it states that they will try and contact me at leat twice before dissconnection. they said i would have to pay the rest of the contract i told them to bolt.. i demanded a mac number and they got all angry saying that they would dissconnect the account too i said that i was in my rights to get the number... i seee what happens..

Hi Guys,

I got through to Orange today (Saturday) at 10:48 (19.05.07), it took 11:19 minutes which is not too bad, a supervisor called Anthony asked why I was changing, and I told him about the Sky package deal, he said fair enough, and they would send a MAC number to me within 48 hours! I will keep you posted.

Oberland 

 

MAC NUMBER FROM ORANGE

 

Hi,

I said I would keep you posted, I got my MAC number on Wednesday four days after requesting it, however the fat lady hasn't sung yet as I still have to migrate over, and Sky will have to live up to their end, so the story goes on........

 

Oberland
 

Hi

Thought I was all sorted after having the tags taken off the BT line and all ready for Sky to let me know when they were coming - however received a letter today with username and no date of installation or password.  They are blaming BT - we know the line is clear as BT rang us last Friday to inform us of this so they shouldn't have a problem.

Decided to opt for the XL virgin package and buy a router for the other computers in the house - virgin's customer support is free and if they keep you waiting for any length of time at least you don't have to pay for the call.  I am cancelling my sky Max at £10 per month, since I haven't got it yet!! and opting for the free version as I have all the rest of the sky packages - might as well have something off them for free as an email backup ... We will wait and see how long it takes them to get themselves into gear.

Hope you have better luck than I did.

Tremic 

 

Hi all,

I have had the sky broadband package (Tv,broadband, phone) installed on the 08.06.07 just as they said they would, which for me means a saving of about £35 per month, and although I would have been happy to receive the same download speed as I had with Orange, it is much faster, on various speed tests I have been getting an average of 11.7mg download and .6-7 upload

 

Hi Oberland

I have the box for sky and have paid for it but due to them already having one request they can't give me a password and login etc- think they must have some ex-Orange employees working for them!! .  A bit annoying but it seems that there are problems with their database and they cannot cancel an order yet can take your money and place a second.  Will just stick with virgin for the moment and try for sky later in the year - why can't everything run smoothly?  

A work colleague came in this morning - fuming - informed me they had no no internet access (Orange of course) and spent half an hour on the phone to them and still got nowhere.  Told her to take a look at this site and a few others so that she wouldn't feel alone and that there were others in the same position.  I did warn her when I was having problems with mine - she too is well out of contract and has never ever asked for an upgrade.

Pleased to hear that everything is OK with you now and that sky is OK.

Tremic