No problem renan_fox; glad to help.

I'd advise you to contact our Director's Office once you have the necessary documents. If you have a bill, the contact details will be on there. If not, you can email through the Contact Us option on our website.

Alternatively, drop an email to the address on my Profile page and I'll be happy to help.

Malc

Hi Malc,

Thanks a lot for your advice. I have contacted my bank for an SAR (Subject Access record) dating back to the period in question, I Will pay and get that. I hope that will prove the change in my address and will help you guys re-bill me. I will pay it off in installments then.

Can you please let me know if there is an e-mail address or someone in particular I can communicate with regarding this issue in E-on. I'd prefer to communicate in writing.

You have been really helpful.

Thank you

Hi renan_fox

It sounds like your problem came from the lack of information we had when you originally moved out of the property.

If we were unaware of a change of responsibility, we will have continued billing you as the registered account holder.

When the change of responsibility was brought to our attention, we will have closed the account to the date advised and any meter readings given us at the time. If meter readings weren't available, we will have estimated the final bill based on past usage at the property.

I would ask for a copy of the final bill and check the dates/meter readings used. If these are incorrect, you will need to provide proof that you vacated the property at a different time. A Tenancy Agreement would help but, in the absence of this, other documents can be used. For instance, details of your community charges for the address in question and your next address will be useful.

Once you are able to confirm the dates of your occupancy, we will re-bill your account accordingly. Once the account has been billed accurately, ask for a payment arrangement to spread the outstanding balance over a manageable period.

It's important you continue talking to us about this. Without contact, debt follow up will continue. Hope this helps point you in the right direction. Give me a shout if you need any more details as will be happy to help.

Malc

renan_fox:

I had an E-On account in my name in the first place I stayed....

I finally received an e-mail from E-on stating he was unable to trace the landlords

In it helps you clarify your thoughts, I think the fact that you had an account in your name makes the landlord irrelvant. The only technical issues you need to explore are that the billing end period is no later than the start period for the subsequent account holder and that the £616 is reasonable and based on a closing reading no higher than the opening reading for the subsequent account holder. Dates and meter readings are relevent to how you pursue the issue.

That is the type of information you should seek from E.ON. Whether you settle is up to you but I think your are liable.

Hi,

Mine is a peculiar problem. I was a foreign student in UK for a couple of years (2007 - 09) when I stayed in a number of different houses which I shared with a number of other foreign students. I had an E-On account in my name in the first place I stayed. I stayed there for around 5 months (Sep 07- Jan 08). I moved from there after that and have stayed in a number of other houses. I, unfortunately, forgot to intimate Eon when we left the house.

I started receiving letters from a debt collecting agency (Buchanan.., think) telling me I owed E-on GBP 616 which was the bill for an entire year (Sep 07 to Sep 08), of which I was in that house only for 5 months. I e-mailed E-on explaining the situation and an agent from E-on responded after a while saying he will chk and try and resolve it. I continued receiving letters to the then present address cautioning me of possible legal action. I finally received an e-mail from E-on stating he was unable to trace the landlords and I should furnish evidence i could. Sadly, I have no evidence. The only evidence I can think of furnishing is my bank statements showing the change in address, but I don't know if Natwest will provide me details that far back.

I have been in my home country since 1 year and have no knowledge of the progress of this issue. I have to now re-enter UK and will be moving into a new house in a different city. I still have my Natwest account which is active. PLEASE let me know what I should do on entering? Will they start hounding me at a new address? Should I contact E-on/debt collectors/ignore?

Really worried...