I have a friend who moved house in June and was with TalkTalk at the old address, asked them to transfer phone and broadband to new address. New address now has working phone line (activated by BT engineer) which makes and receives phone calls, but no Broadband. TalkTalk, despite numerous letters and phone calls claim that they do not recognise the number and therefore cannot connect broadband, this after sending an activation letter stating the actual landline number !!! BT say the line belongs to TalkTalk, and can't do anything.

Result; stalemate and no Broadband. Neither company is billing for the line or calls.

BT's only solution is to install a new landline with new phone number and then activate broadband on it.

The most ridiculous thing is both BT and TalkTalk are using the phantom landline as a contact number for my friend !!!!!

Anybody have any idea how to get this resolved as my friend is desperate for Broadband so he can Skype his 15 year old daughter who is living in New Zealand?