17 days after writing to the so called Complaints Department, making contact with it being something akin to pentrating Kafkas Castle, I have yet to receive even the vaguest cuortesy of even a simple acknowledgement.

For those Which contributors who valued 02 "Customer Service" thats an indication of how poor the customer service is (that was one of the factors that convinced me to take their broadband) although what you actually get is an automated process that is ok when everything is fine but the pits when its not. Good cutsomer service functions kick in when there are problems not when everything is working within in the standards of performance you are paying for in the first place.

I always find that the worse a companies performance the more it needs to advertise. Anyone who knows anything about commerce will know that it actually costs less to retain customers than it does to attract them. Incompetent businesses build churn into their operating models and the cost of replinishing them is simply considered a business expense.

I sincerely regret ever considering simply appalling 02.

I have already informed them by phone that I am cancelling well in advance of the 30 days. Of course they want their less than stunning router and "cables" back (I've only ever got a good signal on their so called permium package when their no expense spent router is right next my laptop - other parts of the house register as poor or fair). Just goes to show how petty and pathetic they are.

Despite the fact I have documented proof that I wish the contract to be cancelled when I complete my contractual obligations (they "helpfully" offered to cancel before the end date - although of course I would have to pay for a service I wasn't getting - stunning customer service don't you think?) I am still anticipating problems. They really are that atrocious.

Equally if you wish to complain formally they offer you no alternative other than to write in by snail mail 9getting that adress is not easy), so comitted are they to the electronic age (thats intended ironically by the way). Needless to say I have yet to receive even an acknowledgement. The next letter, which WILL follow, will be recorded delivery.

Jestem:

and moving to a more reputable and professional organisation at the first available opportunty.

You should write 30+ days before the end of the contract stating your wish and keeping a posting receipt and a copy of the letter.

Having had 02 broadband for almost a year now and taken up the pay as you go mobile phone service a little while after I would warn any prospective new customers to be very wary of them. They may come out well on Which surveys (and in terms of technical support I wouldn't challenge that) but their systems are heavily automated and rigid and leave a lot to be desired so experience of their appaling billing and "custom service" (sic) teams are almost a ceratinty.

My experineces have included regular and contradictory information and responses. A total inability to deal with queries by email. Overcharging by not discounting broadband as they are unable to cope with pac porting across an old mobile number while maintaining the relationship with the broadband account. If you dare dispute a charge they are very poor at dealing with any query and then will suspend you without notice. I receive notification some hours by text after I had been suspended for disputing an overcharge and almost 12 hours by email after I had already been suspended ( excuse me how was I supposed to read the email when I had no service ). No warning in advance of any risk of being suspended they just took unilateral action.It takes 24 hours to reinstate an account and whats more they will charge you £10 for the pleasure without even informing you thats their intention.

They are truly abyssmal and I will be completing my contract and moving to a more reputable and professional organisation at the first available opportunty.

Judging by other comments I have read here clearly I am not the first to suffer at their hands.

Get your act together Which!