I thought that Telewest /Blueyonder were the worse one in business,but I was wrong.
Tiscali is just THE bottom of the barrell.For 11 months I have been experiencing nothing but grief from them: speeds slower than dial-up,frequent disconnections,jumpy and slow web browsing,throttled speed (and they have NEVER advised me of that),and bad,BAD  customer support! The worse came 2 weeks ago,when suddenly my connection stopped working altogheter. TWO WEEKS,and they still have no clue as what the problem is. They do not phone back,don't reply to emails or reply after 15 days,they force you to phone back to them again and again,I have wasted many hours on the phone with them since the start of my contract :(
I still have no connection,but they are still getting their money. Their connection has not worked for 15 days now,and still no sign of resolution,they left a message on my phone today saying that I was 'unavailable' (as If I am obliged to wait around for them to call me) and that they would call back,but they did not call back. And anyways,what's to call? I am waiting for them to fix their line problems,not for them to call me. They are always vague,the person that left the message did not explain what he wanted or what he expected me to do,she even seemed DISGRUNTLED that I was not to be found. And by the way,I get the impression that most of the people I spoke to at Tiscali are also stupid and ignorant,and rude.

I did not know they were that bad,but it's been a week now that I found out that.  They are to avoid like the plague. I am tired to go in a circle,I am currently using and paying a dial-up line (not Tiscali,of course!!!) since I can't go around these idiots anymore,hopefully they will not be able to fix the fault within 30 days and they will have to cancel out the contract on my request before the 12 months term ends.