Hi there i had cable tv /phone /internet fitted in my house about 6 years ago when it was the old Telewest dont realy have a issue with then a bit of a pain always trying to push more products on me but apart from that ther were ok. When Virgin took over it all went to pot wrong bills charging me for stuff i havent got lost some tv channels and when you phone up to complain all you get is sorry but what do you want me to do about it this is not the attude i expect as for my future dealing with then then that has hit the wall sky are offering me a better tv deal free internet use and cheaper phone calls so virgin goodbye and welcombe sky.

Jason Lloyd:We'd be interested to hear from any existing Virgin Media customers as to what they think of the Virgin Media as a broadband / bundled provider. Are their bundled deals good value for money and more importantly do they deliver good service? Cheers Jason

 

The broadband service is very reliable and fast and with the new £10 packages it's great value.

Jason Lloyd:Are you serious about having worse customer service than NTL?

I think it depends which area you live in as they section the country by callcentres but yes I'm in one of the area's where you can be waiting 45 minutes to get through to someone and then end up being passed about

Hi Jason,

Iwould say they are crap and got worse since Virgin took over.  They were due to come to sort out my problems, but never came so I gave up and went to sky. also their broadband is not as quick as Sky and when you call them you generally get India and therefore can't understand what they are saying and they you.

Hope this helps.

c

no probs.i always thought virgin were a good company as i have a PAYG phone with them for 3 years now.they even give me rewards like £10 reward off my next phone for every £100 i spend on texts and calls.it might not sound like much but it adds up.i am thinking of changing my home phone company but not sure who too.anyone any ideas which phone company offers the best service,deals etc?

Thanks Jules

I must say I'm astounded that they have a worse customer service record than NTL! Especially when Virgin Media made a committment in terms of time and resources to have improved customer services at the launch of their brand.

Can anyone else corrorborate Jules' assertion that they're worse?

Jason

yes i thought NTl was bad for customer service but virgin media are worse.if thats possible?.a couple of my friends have had the following problems with virgin media.....

one friend was charged for services when she currently only had incoming calls.she could understand paying for the phone line but not internet and broadband which she didnt even have.

another friend got cut off because she was late with her bill.she previously had a perfect paying record.

another friend had problems with her box,poor or little picture quality.when she rang they told her she would have to pay for a new box!.previously NTL would have came and repaired box.(eventaully of course but not when they said they would come!) 

not too mention the channels we lost without even being told about it. 

Are you serious about having worse customer service than NTL?

I dont have a bundle as such with them except have call plan and get tv free.tv doesnt work,no picture.last month changed to direct debit and they took the money without sending me a bill!.its not as good as ntl for customer service.

We'd be interested to hear from any existing Virgin Media customers as to what they think of the Virgin Media as a broadband / bundled provider.

Are their bundled deals good value for money and more importantly do they deliver good service?

Cheers

Jason