michelangelo: Hi TedL I am also about to cancel. You mention emailing AOL a couple of times to confirm. I think this is a good idea, as I don't trust to telephone conversations! I am wondering if you remember what email address you used for this purpose. AOL are not the most transparent in providing non-telephone details!
Hope you get this message and can help. Thx.
M.
The following is a note I wrote for another user.
>>Lots of people want to give up their AOL account. Mainly because dial-up is so slow, and most people have a direct internet connection. If you don’t have broadband yet I would recommend changing to that and giving up the dial-up connection to pay for it. AOL and lots of other firms like BT offer phone and broadband together. A good source of information is http://www.moneysupermarket.com/c/broadband/reviews/ - this is generally independent and thoughtful. Their best buy for phone plus broadband is the Post Office at £24.42/month for their top package, which includes the BT Line Rental. Other people in the village have recommended them to me.
I already get my broadband elsewhere, so I was keen to give up my AOL but didn’t want to lose the screen name.
Is there any way to keep your email address though?
Yes: First you need to start to access your email using Internet Explorer.
Go to http://www.aol.co.uk
Click on Email
If you look at the top line at this point it will show something like myscreenname AT aol.com which is the crucial thing.
Now enter your user name, for example, in your case you would enter joebloggs and then your password.
To make it easy to log in using internet explorer, at this point open the Internet Explorer “Options” (at top right of screen) and where it says “Home Page” click on “Use Current”
Now read your emails on line, and save any you want to keep to the filing box at the left side of the screen.
Once you have done this at least once, you are OK to discontinue your AOL dial-up account.
However:
1. If you have more than one screen name, for example if husband or children use the same subscription, you must make sure they have accessed their AOL email in the same way as above, before you discontinue the subscription.
2. You will not be able to access your old email from the internet, but it will still be available to read by opening your old AOL program. It will disappear if you delete your old AOL dial-up program.
Once you are happy:
To cancel your Dial-up Service phone AOL Broadband Member Services between 8am and 9pm on 0844 499 5555 - option 5
They will try to sell you their broadband service - let them know you already have a provider.
Also (just to make sure) tell them that you want to retain your email addresses when you ring up to cancel your account, and ask them to confirm that they have discontinued your direct debit.
<<
Following the above, I waited to see if my Direct Debit was discontinued.
I soon received the following email:
>>From:
Broadband Management System [AccountUpdate AT aolbroadband.co.uk]
Dear AOL Member
We can now confirm that as requested, your AOL Broadband line has been disconnected and your Internet access has reverted to a dial-up connection. If you are still within your 0 minimum contractual period, any outstanding amounts due under your AOL Broadband Agreement will be debited from your payment method on or shortly after your next billing date, unless otherwise agreed.
Please note that this does not affect any order you have placed or subscription you currently have for the AOL Talk service, unless you have specifically asked us to cancel this at the same time.
Please remember if you would like to keep your AOL Screen Name and continue to access the AOL software, your AOL Email account, Address Book and Buddy List you can continue to do so for free even though your subscription to AOL Broadband has ended. To do so, sign on to the AOL software as usual, or go to www.aol.co.uk to access your emails when not at home. For more information visit http://aolbroadband.co.uk/free-email
We're sorry you've decided not to continue with AOL Broadband at this time. If you have any queries, please visit http://aolbroadband.co.uk. Alternatively you can contact our Memberr Services team on 0844 499 5555**, or online at http://aolbroadband.co.uk/contact.
Yours sincerely,
AOL Broadband Team
** BT landlines calls cost 5p/min; calls from mobiles/other network providers may cost more. Please go to http://myaolbroadband.co.uk/supportme for details of call charges on this number.
AOL Broadband provided by TPH Services Sàrl, a company registered in Luxembourg under name B 122 040 with a corporate address at Green Office Park, Parc d' Activités Syrdall 6, L-5365 Munsbach, Grand Duchy of Luxembourg.
*** Please do not reply to this email - this email is generated automatically and replies are not monitored ***
<<
As I had only a dial-up subscription, not the Broadband as in their email, I emailed back. After a couple of inadequate emails, I received the following email, which made sense of my query.
>>Dear Ted,
Thanks for contacting AOL Broadband. We aim to help you have the best possible online experience. You can get further assistance at any time from the dedicated Help Channel.
Thank you for your query today. I appreciate that you've taken the time to allow us an opportunity to handle this for you.
With reference to your query, I have checked in our billing system and it shows that you had an AOL dialup account for £19.99 per month which has now been cancelled. I would like to inform you that AOL Broadband is the name of the company and it does not mean that you have any broadband account.
You can still use your AOL screen names even after your account is cancelled. You can check your e-mails using the web site www.aol.co.uk
In case you come across any issue/concern or have any doubt, you can always revert to us or contact our Technical/Billing Support @ 0844 499 5555. The CallCenter is open Monday to Sunday, 08:00 am to midnight.
Kind regards,
Raj Singh
AOL Broadband Member Services.
AOL Broadband provided by TPH Services Srl, a company registered in Luxembourg under number B122 040 with a corporate address at Green Office Park, Parc d' Activites Syrdall 6, L-5365 Munsbach, Grand Duchy of Luxembourg.
<<
Hope all this makes sense, and answers your question!
Good luck!
Dear Ted,
Thanks for contacting AOL Broadband. We aim to help you have the best possible online experience. You can get further assistance at any time from the dedicated Help Channel.
Thank you for your query today. I appreciate that you've taken the time to allow us an opportunity to handle this for you.
With reference to your query, I have checked in our billing system and it shows that you had an AOL dialup account for £19.99 per month which has now been cancelled. I would like to inform you that AOL Broadband is the name of the company and it does not mean that you have any broadband account.
You can still use your AOL screen names even after your account is cancelled. You can check your e-mails using the web site www.aol.co.uk
In case you come across any issue/concern or have any doubt, you can always revert to us or contact our Technical/Billing Support @ 0844 499 5555. The CallCenter is open Monday to Sunday, 08:00 am to midnight.
Kind regards,
Raj Singh
AOL Broadband Member Services.
AOL Broadband provided by TPH Services Srl, a company registered in Luxembourg under number B122 040 with a corporate address at Green Office Park, Parc d' Activites Syrdall 6, L-5365 Munsbach, Grand Duchy of Luxembourg.
<<
Hope all this makes sense, and answers your question!
Good luck!