I have recently suufered at the hands of SWALEC who took 15 days to resolve a breakdown with my central heating boiler. They left my family including four children without heating and hot water over the Xmas period. The fiasco in firstly locating a part was unbelievable, having been advised on three occasions an engineer had located the part and was enroute to me to fix, then bizarely they couldn`t find the part, the branch was closed and the part in the box delivered was incorrect.
During a fifteen day period all contact out of approximately 20 calls were made by myself to them, nobody took charge of the case and saw it through even though at least three managers promised to contact me and monitor procedings.
I had to take two days off work, on which no engineer arrived. My family have had to endure a cold deprsseing Xmas and to top it all off it has cost me an absolute fortune to run electric heaters in place of the central heating and boil keetles for hot water.
I have estimated my electric consumption to be in excess of £230 for 15 days, my bill for 4 months (Sept- December was only £400).
I understand that British Gas offer their customers £30 per day compensation if they fail to repair within 72 hours? Has anyone any Idea what is a reasonable compensation request from SWALEC in such circumstances ?
Any help would be gratefully received