O2 Insure is useless, they tried to pam me off with an 8GB I-Phone instead of a 16GB as I was paying for and had had! Took 8 weeks to sort out including emails to watchdog and the FSA. It probably cost them more in administration than the phone was worth. In a word, IDIOTS!

unless you have something in writeing saying than you could apply it to thease perticuallar handset you have no chance i fear.

Once you have sighned the contract that is it for 18 months per handset !

If you have anything in writeing saying you should/would get the discount then there is nothing you can do.

Wrong they maybe but its what you can prove !

Through my place of work I can obtain an O2 Open code which entitles me to a discount on O2 tarrifs.

I called the O2 helpline prior to taking out contracts on 2 32g 3GS iphones to ask whether the code could be applied to those tarrifs. I was told they wouldn't be able to do it in the shop but if I called back to O2 after taking out the contract, they would do it.

Now, having taken out the contracts in September, I'm being told that the discounts don't apply as they are 3GS phones and the only people entitled to discounts on the 3GS tarrifs are O2 employees. I have said I want therefore to return the phones and get a refund as I took out the contracts based on a misrepresentation but have been told that I have had them too long.

Anyone got any similar experiences or can give me some advice as to where I stand re refunds etc?