On Wednesday whilst checking my online banking, I discovered a very large discrepency between current and cleared funds and queried this to Barclays immediately. Turns out that my card had been misused on the internet and fraud on my account had occurred. My main gripe about this entire situation, is that I have now just finished my 5th call to Barclays and to describe my feeling as 'mad & annoyed' just doesn't cover it - I'm gobsmacked and cannot believe my ears. Without going into the accute details of my case, the main complaint i have on this is the way in which Barclays have treated this case of fraud. Every time I call, I receive different advice or a different description of what is going on / what will happen / what I have to do. On my 3rd call I found out that some of the actions promised by the girl at the call centre, weren't even completed properly! I feel utterly disgusted and disappointed with the service I have received and after banking with Barclays for 12 years, I seriously think it's now time to move to a new current account provider. Absolutely shocking. I do know that fraud is a risk in this society where internet shopping is so common, but surely the banks by now should be able to deal with the situation effectively and efficiently to maintain customer confidence in their product?