hello,

I need an advise. I have placed an order with a company that manufactures doors and concervatories. To fix the price, I paid 10% deposit. When the final size was confirmed by my builder I needed to make slight changes before it went to their production. I have emailed them all they asked for, and I was promised that the ammended paperwork that I will have to sign (so it can go to production) will be done in 5 working days. I also made them aware that I need to place the order ASAP as it takes 4 weeks to manufacture. I was chasing them and still no results, I waited for more then 2 weeks. I could not afford to wait any longer and also got scared that if I order my door with them I will wait for it for ages. I cancelled my order because I was neglected and because of their bad services. I asked for my deposit back and was refused. Their reply was ...our T&C state that if order cancelled at this stage they will charge 10% admin fee and offered to deal with my case further and manufacture my door. I cannot trust them any more and I wonder how I can get my deposit back. As it's really not my fault that I had to cancell it. I wrote to them that I will claim it thru court but they still refuse. Please advise me what is the best way in this situation?

OS:

Please advise me what is the best way in this situation?

While I understand the importance (to your builder) of a fixed delivery date, what you seem to have is worse than a late door, you have got no door.

This is not legal advice, it's practical advice. Go back to the door manufacturer and attempt to renegotiate the door order - if you really want a door.

If you no longer want a door at all, that is something else. You should have looked at the order T&Cs before you took unilateral action.