I went my weekly shop and went to withdraw cash fromthe cashpoint, I had funds in the account and the cash point retained my card and said I had to contact the bank, I called telephone banking and they couldn't tell me anything and said to go to my branch and they will explain, also my internet banking logs on and I see the amount but it will not go into transactions,it says no information can be given over the phone, I am really worried about this as it is Sunday I cant get to the bank until tomorrow, I have debts but I dont understand why this has happend, can anyone help?

Jen

Is this NatWest/RBS?

It could be there was a fault with the card or the banks IT system has noticed irregular transactions. The banks systems have in-built security that can automatically stop cash withdrawal and retain the card when next used.

If you contact your bank on Monday, they will look into and order you a new card. You can obviously still withraw money over the counter, with a cheque. But I would suggest that you take other forms of identity, credif card, driving licence.

Hope that you manager to sort this matter out and that it is not anything more complicated.

Huckster

Many thanks for that, I will go up tomorrow and take ID with me, it is the Halifax bank, I can use the telephone banking service for balance and transactions but the internet wont allow it at all,don't know what is going on a never had this happen before, many thanks again.

Jen