There is no charge for termination or lack of notice.
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The bill relates only to the supply of electricity and service charges. The charges going back to 2003 seem to relate to service charges on another meter, which is why I am so concerned.
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There was only one electronic 'dual rate' meter, for storage heaters and socket power; hence two meter readings. However, there were at least seven other meters (for other offices) on the same board, including a Landlords Meter, and I suspect these may have been confused. The building concerned has now been converted to a single occupancy, and all but one meter removed, so it is now impossible to check.
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But for nPowers' tardiness in submitting this bill the whole matter could have been dealt with much more quickly and easily, and without doubt. I do not see why I have to accept inacurate readings simply because nPower has allowed so much time to elapse.

NN

It could be that the meter was exchanged during this time.

As for inaccurate meter readings - it's a dual responsibility between yourself as the consumer and Npower as the supplier. Much the same as you might (and should but probably don't) check your till receipts, bank statements phone bills etc, you should be checking to make sure you are paying for the energy you have consumed.

In general terms (exceptions do apply for some circumstances) if there's a fault with the readings its just as much your fault as it is Npower's. As for tardiness we'll not know the cause for the delay until you recieve a response from your complaint. (and/or you raise a SAR and recieve the applicable documentation).

No meters were exchanged during my tenure.

From what I have read here, it seems I should give up work and spend my life watching an electricity meter so I can send myself electricity bills; thereby absolving nPower of all responsibility. No doubt if I did that they would be very quick to jump if I made a mistake.
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Frankly I think I pay nPower more than enough to expect a reasonable standard of service. I certainly don't expect to do their job for them.
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When I ask for a final bill I expect it to be delivered within a reasonable time; say one month. I do not expect to recieve an inflated bill three years later when I am unable to veryify the readings quoted.

NN

I believe that if you have marked the cheque or correspondence that went with it, as "Full and Final Settlement" and the company cashes it, that is taken as acceptance of your offer and the matter is closed. You may have to produce a copy of the letter though.

Good luck

no1blondy:

I believe that if you have marked the cheque or correspondence that went with it, as "Full and Final Settlement" and the company cashes it, that is taken as acceptance of your offer and the matter is closed. You may have to produce a copy of the letter though.

Good luck

Wrong! You are making an offer, they do not have to accept it.

If you can prove you are owed £500.00 and someone sends you half, do you sit and wait till the other half materialises or do you cash the cheque? At this time until evidence is provided we can only assume that the statement is correct (although obvious the OP and many other's are hoping it isn't).

The cheque was marked "paid under duress in full and final settlement of account No XXXXX"

The cheque was sent over a month ago, with a letter detailing my concerns and complaints. I have not yet even had the courtesy of a reply or an acknowledgement, although I know (from their debt collectors) that the letter was received.
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I did ask them to explain why I had not heard anything, and thier (by now predictable) response was "when will we get paid".
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It has also become clear that the debt collectors do not read the correspondence or check the file before calling. Only on Friday I recived a call from one of the debt collectors who lied to me, saying that I had not made contact with nPower. When I told her to check the file she conceded that I had written and sent a cheque, but refused to appologise.
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NN

The problem is that when recieved the cheque and letter will be seperated, the cheque heads to the payments team to be processed and the letter would initally be sent to a correspodence team and then possibly onto the department concerned with your queries.

The payments teams whose sole responsibility is to process payment will in all likelyhood be using a different IT system than the customer services team, one that process payments and credits the appropriate account with the funds so will be oblivious to any and all Customer service issues.

As for your letter, well I think you know how that's been dealt with. How is your complaint progressing?