TLDS takes any complaints VERY seriously, moreover, in the unlikely event that a client is totally dissatisfied with the service we provided – we refer the client ourselves to the Department for Trading Standards. On the Contact the Staff Team page of our website you will find a link to the Department for Trading Standards site where you can search for a local Trading Standards Officer.

Way's to contact us:

Should a client require assistance with their purchase - s/he can call us on freephone 0800 612 68 24 (Option 1) or simply by clicking the LIVE CHAT link on our website.

For those clients who are unable to call between normal business hours - the telephone support line is open from 6am to 3pm, Monday to Friday. In addition, the Live Online Chat service is available between the hours of 9am and 5pm, Monday to Friday. ALL CALLS ARE FREE OF CHARGE!

I invite the reader of this message to verify the above by visiting our website or simply by calling freephone 0800 612 68 24.

Message for RayMagini

I would very much like to discuss this matter with you - please feel free to call me direct on 020 3070 2264 - calls to London 020 numbers are charged at local rates.

Gillian Mountford | Client Services Director

I applied for a change of name ( Deed Poll ) (www.thelegaldeedservice.org.uk/)

Name in the invoice was correct, whereas it was wrong in the Original Deed poll. The only way to contact them was a Premium phone number (40 p/min), which no one picked up for 15 minutes. There was no reply by email or phone either to online queries, chat either. The only 2 things they have to do was get the former & Current name correct. I believe they do it wantonly, so that the customers have to call the premium number many times !!!