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Car finance problem

Last post Mon, Oct 26 2009, 9:49 PM by Jola. 33 replies.
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  •  Mon, Sep 28 2009, 7:36 PM

    Re: Car finance problem

    Initially see the dealer and confirm your request to cancel the unwanted warranty in writing as per your cooling off period stated in the policy.

    Insist they amend the finance agreement to reflect the corrected new lower amount once the unwanted & mis-sold extended warranty is excluded. If there is any argument whatsoever then inform the dealer the problem will also be taken up with the finance company, as under the creditor-supplier-debtor three way finance agreement they all have a equal liability.!

    Ironically; you would need that service book showing full service history, before any extended warranty company would even consider or honour any future claim.?

    If this does not finally resolve the matter post back with the problem.

    • Post Points: 20
  •  Mon, Sep 28 2009, 7:16 PM

    Re: Car finance problem

    Thanks conmankiller, I will take your advice - makes me feel better that I can cancel the warranty and pay, what I think, is the right price.

    Btw, the car is nearly two years old so probably has a year of Vauxhall warranty left. Also they said the car had full service history but I have not been given the manual/service book but I will be fetching it.

    Do I ask your questions of the dealer or the finance company?

    Cheers

    • Post Points: 20
  •  Sun, Sep 27 2009, 5:45 PM

    Re: Car finance problem

    All warranty agreements should have the option for you to cancel at the start of your agreement. This is sometimes referred to as a cooling off period. Be aware that warranty providers usually require that customers cancel their policies within a set time period. These cancellation periods can vary and can be from 14 – 30 days.

    Source - http://www.petrolprices.com/warranty-jargon-explained.html

    Insist that the extended warranty is cancelled as above, point out that it was not made clear that the extortionate cost was being added onto your finance agreement. Also insist you now require the finance to be re-calculated due to the removal of the unwanted and misleading way the extended warranty was sold.

    Was the car new, if so it has the Vauxhall manufacturers warranty as standard, or was this extended warranty to come into force after the standard warranty expired.?

    You could have found a stand alone extended warranty much cheaper by shopping around, try Warranty direct for a quote, if you still require it.

    • Post Points: 20
  •  Sun, Sep 27 2009, 4:53 PM

    Car finance problem

    Hi to all, this is my first post.

    Today my wife purchased a Corsa from Stoneacre. Price £7999, scrappage £1000 and £500 deposit

    On our visit yesterday we agreed finance at £40 per week over 5 years which I thought was expensive but please bear with me.

    We were then offered to the Business Manager who tried to add on loads of things but one thing we agreed to was a 3 year warranty at £1.98 per week! He showed us the pamphlet and what was covered, amazing and just for two quid a week? yes. Why, I now ask myself, was he looking so happy?

    Today he wasn't there and we saw the Sales Manager who flew through the paperwork like I don't know what with figures all over which never quite make sense. He showed us the very same warranty asking if the man yesterday had explained it. We said yes. We signed and left.

    What he didn't explain was that the warranty was £1500 and had been added to the credit and what I can't work out is that we should have financed £6500 but with this warranty of £1500 it's £8500.

    I rang the manager and was told that nothing could be done as everything had been explained, signed for etc etc. but he would give me a settlement figure in six months time which would prevent incurring great interest. The £2 per week was an insurance for the warranty??

    Now, we know we should have been more vigilant but do we have recourse in this matter?

    Thanks

    Jola

    • Post Points: 20
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