Having had the misfortune of having to deal with Pipex when my mother moved address recently I would recommend that no-one should deal with this company. A simple cancellation of her phone line has become a 2 month stress filled saga of phone calls and letters resulting in having to pay for phone calls made after she moved out because of their policy of not listening to customers, giving different information every time you speak to them and their foreign call centres "Just following Policy" along with continous apologies and stating how they strive to "give high quality service". News for them......they fail miserably to give even a passable service. I have agreed to pay the extra charges not run up by my mother because I can't bear to speak to them any more and calling them has run up higher bills than their incorrect charges!

Hello Suzzy

I was absolutely appalled to read your email and feel very strongly that either you or your Mum should seek advice from the CAB or the ombudsman such as OFCOM or Otelo in order to resolve your problems satisfactorily. I can emphathise with your situation but you shouldn't be paying bills that your mother has not incurred and feel that this matter should be reported to your local CAB or Community Legal Advice Centre as a Social Policy issue as well. There is also another organisation called CISAS and you may be able to lodge a complaint here as well.

I hope you can regain the strength to contact the telephone ombudsman and resolve your outstanding issues promptly.

Good luck with any future endeavours.