Thanks Huckster,

Thought that might be the case, but just wanted to find out. Would have much rather complained to the company that actually caused the hassle rather than the one that performed it's service :P

mrstella0:

So, how does my colleague either get his goods or get his money back? Clearly Dabs are not the problem here, however the courier is refusing to listen?

This needs to be taken up with Dabs and not the couriers. Dabs may have Insurance to cover the goods in transit, so may replace the items and then will investigate the matter themselves with the couriers.

I have taken in items for my neighbour, when she has made no instruction to companies. But couriers just assume that this will be ok and get me to sign the their form, posting a note through the neighbours door, saying I have their package. I do not know what I am signing for and I suppose I could be wrongly accused if something went wrong.

Your colleague will get nowhere with the courier, but Dabs are a decent company and they will sort this out.

Huckster

Hi,

A colleague at work has had trouble with a home delivery, and i was wondering how they can either get their goods or get their money back?

Ill try my best to put the facts down:

1. My colleague ordered a pair of speakers (not cheap either), from dabs.com

2. Dabs dispatched as per the order.

3. The courier delivered them to the neighbour, without my colleague's permission.

4. The neighbour had signed for other goods that they had ordered at the same time, and claim to know nothing about a pair of speakers.

5. The courier is claiming that they have fulfilled their obligations, as they have a signature. However, since we both know this isn't my colleague's signature, delivery to a different address wasn't authorised by my colleague, and there's no signature showing on the courier's web tracking form, how can they claim this?

So, how does my colleague either get his goods or get his money back? Clearly Dabs are not the problem here, however the courier is refusing to listen?