dsnowy89:Yeah More Than have voided the policy after the crash, when they realised the mistakes we had put down, so they settled the claim against the lady my son hit as they were obligated to do so. So are now chasing us for it
You do realise that the debt to More than is owed by the Policyholder and not the named driver. It would be the Policyholder that would be taken to court if the amount was not settled.
In regard to Morethan paying the claim, which as you say they may be obligated to pay, did they at any point advise you of the negotiations with the 3rd party. To me it would be wrong of More than to have negotiated an amount, without keeping you informed. What if for sake of argument, your son had crashed into a film stars Rolls Royce and a claim had been made for several million. How would they have dealt with such a claim? My point is that an Insurer should not take on responsibility of solely negotiating a claim, where they are expecting the policyholder to pay them back. Atleast if they had kept you informed you could have taken some legal advice and perhaps could have negotiated a lower settlement.
So my advice here is to make a complaint to Morethan that they should have involved you in the negotiation of the claim settlement with the 3rd party. By not involving you, they have in consequence committed you to repaying an amount you had no control over. If you had known the amount, you would have taken legal advice to negotiate the amount. Advise Morethan to consider this point and to issue their final response, so that this matter can be referred to the Financial Ombudsman (FOS).
By making a complaint to Morethan and the FOS, this should suspend Morethan from taking action, until this matter is resolved. I don't think Morethan would take any action if you have asked the FOS to look into this. This will give you a few months breathing space, during which you should take advice about how you would settle the matter, if the FOS did not uphold your complaint.
In some respects, by Morethan dealing with the claim, they may have saved you time and money. If you had to deal with the 3rd party claim yourself, you may have incurred legal costs. So some may view complaining as being a little ungrateful. This is not the point. The complaint would be a narrow argument that Morethan should have informed the policyholders of negotiations with the 3rd party, so they could have taken legal advice, if they were going to be financially commited. The other reason to complain to Morethan and the FOS, is that this will delay matters for months.
In my opinion you would be silly not making a complaint to Morethan and the FOS. You have nothing to lose by doing this apart from the postage. The FOS complaints process is free to you but they will charge Morethan a large fee, even if they win the decision.
Hope this makes sense.
Huckster