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Online banking - best UI?

Last post Tue, Sep 08 2009, 1:49 PM by mrstella0. 19 replies.
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  •  Fri, Aug 28 2009, 12:23 PM

    Re: Online banking - best UI?

    IainG:

    @Jalexa: Meh. I trust myself to not get hit by a keylogger.

    I'm sure you do, but hardly the point. You're a software engineer and most are not.

    Funnily enough a paper statement arrived today from Halifax. Strange, I though I was paperless. Eventually I noticed an explanation, changes to terms and conditions required paper notification enclosed as a seperate booklet. But why the statement?

    At least one other bank also recognises the need to notify changes to terms and conditions by mail. That bank didn't also include a paper statement. Who's right? You/I can decide.

    I'm paperless for several reasons. One is to avoid statement interception in the post. Halifax is inept as I think you also know.

    • Post Points: 20
  •  Fri, Aug 28 2009, 12:02 PM

    Re: Online banking - best UI?

    @Jalexa: Meh. I trust myself to not get hit by a keylogger.

    @sparky: That would, unfortunately, rely on them sending me online statements every month - something which they haven't managed two months in a row for almost two years now.

    • Post Points: 20
  •  Fri, Aug 28 2009, 11:51 AM

    Re: Online banking - best UI?

    I find the Halifax UI ok to use, but it is really the data mining and analysis tools that you are looking for.

    Why don't you download your statements, and plug these into the tools that you have access to?

    Sparky.

    • Post Points: 20
  •  Fri, Aug 28 2009, 11:41 AM

    Re: Online banking - best UI?

    IainG:

    I'm getting quite unsatisfied with my bank (Halifax).

    Oh please, let's get the Halifax sign-on security weaknesses sorted first. The user name in whole, the password in whole, the familial questions in whole.

    And when Which? magazine wises up to the obvious Halifax shortcomings all we get is a Halifax rebuttal.

    Oh well, I assume we have a Lloyds Banking Group makeover to look forward to which will at least eliminate some of these weaknesses.

    • Post Points: 20
  •  Fri, Aug 28 2009, 10:59 AM

    Online banking - best UI?

    I'm getting quite unsatisfied with my bank (Halifax). I don't mind their £1 per day overdraft charge, I'm not particularly fussy abut their sub-par interest rates on my ISA, I am neither elated nor frustrated by their Ultimate Reward account, and my mortgage with them is adequate.

    No, what's frustrating me is the uselessness of their online banking UI.

    My requirements are pretty simple. I'd like to be able to see how much money I have. I'd like to see a list of transactions stretching back at least a month. I like to somehow be able to compare that to previous months to see whether my money is going up (woo!) or down (boo!). I'd like to be able to write notes next to transactions so that when I come back two months later I'm not wondering "where that £300 went".

    There's quite a lot of data involved in "How much money do I have", so ideally I'd like some analytical tools to help me visualise that data.

    I'm a software engineer by trade, and I have the joy of working with a number of excellent data visualisation tools. Thus, I find it somewhat appaling when my bank (which makes a great deal of money from me) gives me tools that are useless.

    Does anyone know of a UK-based bank with an exemplary online banking tool? Are there any reasonably up-to-date reviews/comparisons?

    • Post Points: 35
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