katyb:

Regardless of the reason you quote something else not quite right must have happenned. This is because regardless of customer service concerns, the headline cost of an approriate NPower tariff switched online would be amongst the cheapest on the market in most areas, not £2000 more expensive.

Post some meter reading and tariff details and it may be possible to see the problem.

Hi Katy,

Have you checked your usage for the last year. 178 per month sounds high, though it is a 4 bedroom, so expecting to pay more on top of that sounds extortionate.

I would consider writing a complaint to NPower about this as clearly that monthly amount is not a low usage cost, nor is the fact that they didn't highlight the incorrect tariff to you at any point.

A comparison on this site using the annual usage and the other details should indicate the type of tariff that you should be on.

HTH

Sparky.

I used the moneysupermarket comparison site and switched to npower with a dual fuel direct debit of £178 per month a slight saving from British Gas. A year on having never missed a payment I was told I owed a further £2500 - effectively I should have been paying double - hardly a saving. Npower say is because I went through a third party - yourselves! - Even though I filled in all the required criteria I was apparently put on a low user tarriff -totally unsuitable for a large 4-bed house with 5 adults. Having reassessed meter readings npower have whittled my bill to £1915.51, offered me a £50 "goodwill gesture" and payment plan! No thank you. There is a much bigger principle here.Anybody else had similar experiences?