Hi, I have had a problem with my bt vision ever since it was put in, I have spent hours on the phone to technicle support, and still no luck. I have had an engineer out he could'nt find a fault. He said it may be the vision box. We have had bt collections on asking me to pay the bill, I told them I will pay when they sort out the problem, they say its not there problem and told me to phone tech/faults again. As the bt vision is now suspendid tech/faults arn't able to do anything ???.

BT collections say they want me to pay the bill befor they put the service back on. the bill is now 2 quarters in arrears, I have refused to pay unless the get it fixed.

Any ideas out there thanks.

Suggest you phone 0800 800 900 or complete the online form to register a formal complaint.http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_afdpage.php?p_afd_id=8887%20&p_sid=iOQMAIFj&p_last_afd=%2010676%20&cat_lvl1=2702&cat_lvl2=2704&cat_lvl3=2714&p_cv=3.2714&p_cats=2702,2704,2714&p_param=p_afd_subject=I%20have%20a%20complaint%20about%20BT%20Vision&p_afd_inc_router=BTVComplaints&p_afd_kana_target=&p_afd_form_id=&p_afd_customer_classification=complaint&p_afd_customer_category=complaint&p_afd_cat_lvl1=&p_afd_cat_lvl2&p_afd_cat_lvl3=&p_source=helpandsupport

A very long link to complaints page. If they do not respond to your satisfaction, ask for it to be passed to BT head of customer service and then if no joy go to otelo.

Huckster

This is really quite disgraceful. I had a similar problem with Sky when we got our very first digital receiver. I was paying for all the channels but only getting the basic ones after 4 pm. I told them I wasn't paying till it was sorted and they agreed. It sounds to me like BT are in breach of contract, as there was something on Watchdog awhile back with someone who could not get their broadband to work, but was still being asked for the money.

BT tech is awful on broadband side and it seems Vision is the same. Why don't you phone Otello now for advice?

Hi there, can you PM me your account details and I will have look and see if I can get the problem sorted out for you.