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E.ON(Powergen) Bill From 05/2005 - 04/2007 - But BG Supplied

Last post Tue, Aug 25 2009, 10:41 AM by Jalexa. 18 replies.
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  •  Thu, Aug 06 2009, 10:26 PM

    Re: E.ON(Powergen) Bill From 05/2005 - 04/2007 - But BG Supplied

    Thanks, have checked online and HSBC have removed all statments going back before 2009, i'm assuming to limit customers access to viewing bank charges! will get a letter off to the DCA in the morning, thanks again for your help

    i will also try and get internet accounts for both in the morning and post back, thanks

    • Post Points: 20
  •  Thu, Aug 06 2009, 10:23 PM

    Re: E.ON(Powergen) Bill From 05/2005 - 04/2007 - But BG Supplied

    Hi Julian,

    Your question isn't a simple one to answer without a lot more infoamtion I'm afriad but I cna say that the chances are likely that there are things that can be done regarding the balance.

    The first thing we need to do is get a handle on the specifics of the situation. I would ask for copies of all statements from both British Gas and Powergen/E.on from that start to the end of the accounts. Once we have these look to see excactly what and how you are billed. Things to look for intially from the Powergen/E.on are any references to final bills, do they cover both gas and electrcity and what dates. From the british Gas bills we'll be looking for what fuel/s they are actually billing you for.

    It's possible that while you requested British Gas take over both fuels they simply didn't for one reason or another.

    In the meantime I would also ask Powergen to place a hold on the account while you look into the claims. If all goes to plan the DCA should stop contacting you (may take up to 14 days form your contact with them). But it has been known for contact to continue, they'll claim they're acting on the best interest of their clinet but it ultimately comes down to them wanting their commision for getting you to pay the bill.

    Once we're able to see what and who are billing for what we can then consider what's best to do moving forward. At this stage there's just not enough infomation.

    A further thought, to speed thigns up you may be able to register for internet access to both these accounts, and view all previous bills sent to you. The accounts still exsist even if there's no on-going supply and this might make retrieving the infomation you need quicker.

    Post back when you have the bills or access tothem and we'll go from there.

    • Post Points: 5
  •  Thu, Aug 06 2009, 10:20 PM

    Re: E.ON(Powergen) Bill From 05/2005 - 04/2007 - But BG Supplied

    Julian123:

    I have called BG and they have no record of me paying Gas at the first property, just a record of electricity and then a record of me paying both electricity and gas at the second property. This is simply not the case.......

    .......Surely I can’t be expected to pay this bill from all this time ago, can I?

    It's worrying when this happens but there is no place for your "this is simply not the case" attitide. BG have said one thing, E.ON another and instructed a DCA. Their records may or may not be right but unfortunately you have destroyed yours. You need to obtain all your records but specfically including bills for the period using £10 Subject Access Requests to BG and E.ON. If you have lost your bank records you need to do the same for your bank. Yes the cost is mounting up but it will be money well spent.

    Meanwhile dispute the issue with the DCA in writing by recorded delivery. The DCA remarks about responsibilty are completely wrong. Somebody will be along soon hopefully with details of how to deal with the DCA.

    The answer to your last question can't really be answered at this stage because this is an alleged debt, not a bill. However if it turns out you weren't billed for 4 years then its possible you won't have to pay, but that issue you will need to prove. First fight the debt issue.

    • Post Points: 20
  •  Thu, Aug 06 2009, 9:42 PM

    E.ON(Powergen) Bill From 05/2005 - 04/2007 - But BG Supplied

    Dear All,

    Hope somebody is able to help!

    I have today received a bill for £1300 from a debt collection agency relating to a property I lived in from 05/2005 to 04/2007 on behalf of e.on.

    I moved into the property in May 2005 and immediately changed over to a British Gas dual fuel account. I then set up my Direct Debit to them and paid Powergen's closing bill for the Month or so of gas / electricity we used until it officially switched over to BG. I then paid BG for nearly two years before we moved house without any more communication from Powergen. I ported my BG account to the new house where I continued to receive both electricity and gas on a dual fuel account until we moved again.

    I have called BG and they have no record of me paying Gas at the first property, just a record of electricity and then a record of me paying both electricity and gas at the second property. This is simply not the case I have a clear memory of the conversation I had with BG when I switched to them back in 2005 because of the extra discount offered for dual fuel. I can even remember receiving paper bills for this too.

    Unfortunately I recently shredded all the bills from this property because they related to charges from over 4 years ago! (Which I now regret). I was told by the 'ug' at the debt collection agency that it is my responsibility to prove otherwise as they will continue to pursue me for the £1300 owed.

    Surely I can’t be expected to pay this bill from all this time ago, can I?

    Thanks in advance!

    • Post Points: 35
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