then there should be any problens they can dig as much as thay want everything i have said is true, i can not prove i brought this item but i can prove it was avalible months before there saying it is!

I imagine the fact the DVD is not out in the UK has rung alarm bells with the Insurers, they are likely to want to go over the whole claim with a fine tooth comb and ask for receipts / proof of ownership for all of the items and then check them.

They are probably working along the lines of this case

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/42/42_ins_fraud.htm

If the DVD has been bought and you can prove this to their or the ombudsmans satisfaction then I would expect the ombudsman to insist the Insurers pay the claim. After all its not unusual and is not illegal to buy legitimate copies of DVDs that are not out in this country from other countries.

I would suggest you do all you can to prove you had this DVD, if your friend cannot access the ebay account is it possible to make contact with the ebay seller perhaps by looking on ebay and then asking them to confirm the sale / delivery to you.

Providing the rest of your claim is genuine and you can prove ownership of this dvd and it is a legitmate copy or you could reasonably expect it to be a legitimate copy then eventually you claim should be paid. Please bear in mind that the Insurers / Loss Adjuster will delve very deeply into your claim, it is very important that you do not lie as its likely thye will discover it and it can cause problems or the claim to be refused if you do

might i again stress the fact i had prove of 95% of items the dvds were the hardest and that it finished airing in dec 2008, which was why i brought it didnt relize i had a fake boxset (it might not of been) but i have found severl sellers and double that in buyers who have brought and recived (as ive seen feedback) going back 3months ago! ive printed them all of so surly that would prove the insurance is wrong about not being able to get it yet. im also now under the doctors with sleeping pills and anti depressants due to stress from this.

no they had no problems untill this one dvd, they were i had contact of severl surplyers of theres replacing most of the items, i have copied out the ebay feedback of a seller who has sold over 7 season 3 boxsets in april thats 2months before the insurance says its out so that surly proves people are getting it way way before its out on hmv and so on.

Nai1

If dexter season 3 is the issue, then just go back to them and say that your friend bought the US version for you on e-bay. Supply the details you have about when it was available and see what they say. If you can't prove that you owned it, the Insurers should still continue with the claim excluding dexter.

The Insurers are obviously suspicious about the claim so they have put it on hold. The may arrange for a claims investigator to look into the claim a bit more, so you may get a phone call arranging an appointment if necessary.

Unfortunately, Insurers are facing an increasing number of fraudulent claims these day, so if anything comes up which is odd, they will investigate. I am not saying your claim is not genuine, this is just warning you what might happen next.

Huckster

stressing lol i was broken in to in april and my insurance has been a right pain, then today i got a letter saying everything was on hold because of a dexter season 3 dvd box set i brought heres the story

i brought dexter season 3 around christmas time just after as i new it had finished airing in the US so search for it on ebay, and found one brought it through a friends acount as i didnt have paypal due to them kicking me of ages ago and my acount number (for bank card) and address is bared :(

anyway turns out dexter season 3 isnt out untill this month so i must of had a copy :(

i asked my friend a week ago for a recipt but she went mad and fell out with me i had know idea why when begging her again turns out she used her ass of a ex/boyfriend acount (which i presumed was hers) and he went mad at her and did some pritti horrible things anyway so ive told them she wont but havnt told them the full story why as i only found out today (so complicated) and shes now not talking to me as shes a mess as shes doin a flit (move) without telling him as shes sceared hes going to take the kids anyway ive then done a tiny bit of research and people have been buying dexter season 3 since end of april (couldnt go back any further) so that just proves you can and could get it before auguest this year (maybe not legal) so now im stressing as dont know what todo ive printed of the ebay feedback which shows over 7 buyers buying season 3 and saying thanks, any help please.