Dear klw7me
You need advice urgently BUT in order to get relevant advice you need to stop being a human being - I hasten to add in order to sort this out. You're saying I'm not running away from this, I'm doing my best and then A&L throw a spanner in the works. Have they? Were they entitled to switch you to a basic account WITHOUT specifically saying for example "bang go your Direct privileges"?
You need to look at your situation totally dispassionately. For example - I did read your opening piece several times - why is your salary going into a different account where you have paid £500 in charges BUT you feel that A&L, your first account may have to whistle. Fine if the Banks in the driving seat's t&cs say new bank first, old bank second but you don't get to choose at this stage.
Simply put if you've got a mortgage and an unsecured loan and you say I'm going to concentrate on paying back the loan and you default on the mortgage you're on your way to losing your home.
Once you've got a list of their priorities you can get the best out of the help available.
Hope this helps.