Yeah, I probably deserve it.
I have bene a Tiscali customer for over 6 years now. Most of the times I had little roblems withthem.
Until this month.
I normally pay my bilby direct debit, which usually comes out on 1stof the month. His month, because I lose my job de t depression, know that the money won't be in the account at that date, but one day later, so I called Tiscali and requesed they take the payment out on the 2nd. hey refused.
They tried to take the payment out on the 1st of uly, theres no money in the accoutn so the charge gets reversed. On the 2nd, as soon as I have money, I call them and make the payment over the phone.
On 7th of July, Tiscali took a payment of 68 pounds from my account. This payment was not authorized. I called them and requested an immediate refund. They said that their system automatically billed me twice and that the request for the refund would be processed in 5 working days.
On the 9th of July I called again, they tol me the request was being processed.
On the 12th of July I called again, and I get told that because the next billign cicle has been processed by them, the money they took from me will be put towards the next bill- which is to be paid on 1st August. At hearing that, I insisted and bickered with them until I got a manager on the line. This manager, who unlike the rest of them seemed to know what the hell he was doing, put a request through to their finance department to have my money refunded in full.
Today 14th July I called again, and got told that my request was denied because they had already processed the payment of the next bill.
On short: they took money out of my accoutn without authorization, refused to refund it and pretty much forced me to pay the next bill 3 weeks in advance.
This is fraud and a violation of the Direct Debit Code.
Be warned.