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massive gas bills EDF

Last post Thu, Jul 16 2009, 10:31 PM by sparky76. 31 replies.
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  •  Thu, Jul 16 2009, 6:21 PM

    Re: massive gas bills EDF

    result - went at them like a bulldog !

    the meter is being taken out on 31st july.I rang edf and said i will be taking my complaint to ombudsman today unless i get this matter sorted, i spouted all the legislation at him, even the man in customer service complaint dept was not aware that there is NO CHARGE for meter test, i told them i knew it was EDF taking the money not the testing company,but i paid anyway, I was also told it is impossible for the houses at the back to be tapped in to mine or next doors gas as a pipe come from the main to the meter and thats it, there is no way another can be added after the meter aparerently, which does make sense i suppose,

    I asked his opinion of why i could be using so much after removing the appliances and he was at a loss to give any answer apart from the leak theory which again was discounted as there is no smell, he went on to say that if there was a leak the customer has to pay for the gas as the leak is after the meter so its chargable. i gave him some of my previous 7 day reads and one said i used 25 units ( sorry cant remember what the correct name for them was ) so 25 x 11 kwh = 275kwh which he agreed was high especially as i had noted what was on and off at what times of day and for how long, that one was in april in a 24 hour period.

    have to go now but will add more when i get back

    Natalie

    • Post Points: 50
  •  Thu, Jul 16 2009, 10:31 PM

    Re: massive gas bills EDF

    Hi Natalie,

    Good for you! you've got to give it to these companies both barrells sometimes!!

    Shame you have to wait two weeks, but fingers crossed for a good result!

    Then it could be onto the litigation piece! Revenge of the consumer!

    :)

    Sparky.

    • Post Points: 35
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