Me and my partner had recenty sold our KA to Heartlands Ford. We agreed a price and were told the cheque would be sent out same day, this was on the 22/05 We were told with the weekend and bank hol we should recieve it by wed the next week. Overly long story short we recieved it today only after having to complain several times and having been lied to. We were told the cheque was on it's way then were told it hadn't been sent yet, then we were told a new one was been drawn up as a manager had gone on holiday with the cheque in his bag!!! We were told several stories none of which were true. We complained to another manager and the reply was appalling and childish. I know with financial services you can take complaints to financial ombudsman fsa etc but not to sure with a complany like Ford? Any help is greatly appreciated.

All I can think is a small claim for a few pounds in interest. Some people are slow to pay out money but, in your shoes, I would not take things further if you have the money.

There's no harm in writing a letter or two to complain to the dealer, their head office, to Ford, to trading standards and anyone else though.

I see where your coming from, however, the complaint that we have is that we were given a timescale and had organised to see another car during that time. As this never happened, due to the hours my partner works, we had to spend on taxi's and he had also missed a day's work to pay in the cheque. We were met with utter rudeness on various occasions and I dont feel that any company, big or small should deal with complaints in such an unproffesional and unsympathetic way. We have lost out financially and also in our time. To be honest it's not merely for the financial reimbursment that I would be looking to take things further. I just think it's unfair knowing that they will continue to meet customers with such rudeness.

I agree. You can add your local newspaper and local councillor, and anyone else you can think of to your list.