I have been having a problem with Sureterm direct buildings and contents - I took out insurance with them back in March. They sent through a large amount of paperwork for me to sign and return - which I did. Unknown to me, in the small print they had asked for proof of no claims. They wrote me a letter requesting this. I sent them a copy of my previous policy. A few weeks later I received another letter threatening to cancel my insurance if they did not recieve proof of no claims. When I rang them (a long and difficult task) I was told they had not recieved the copy of my previous insurance policy. So, I emailed this to them. I rang my previous insurer (Budget) who said that they had never heard of a company requesting proof of no claims for buildings and contents insurance. I asked Sureterm to contact me to reassure me that my policy was acceptable and would no longer be cancelled. They did not.
Today, rather shockingly, I recieved a letter "reminding" me that I owe them £100 for the extra admin for having to chase me to get proof of a no claims discount. I feel so annoyed as I feel it has been me chasing them. Perhaps I have been naive and just do not understand the process????
Does anyone have any suggestions? Should I complain ?
Many Thanks
Liz